Hey there ​@ACT1, sorry to hear that. It wouldn’t be us who send the PAC code to them, if you’re joining us, and cancelling with them.

If you’re using a PAC code to switch your number over to us, then it would be up to yourself/O2 to send the PAC to us, so we can confirm the port and switch our end.

So to clarify, do you need help with completing the switch our end, now your contract with them is cancelled? Do you need to resend the PAC code to us?

Thanks,

Tyler

Hello Tyler

Thanks for getting back, yes I do need help. I have the PAC number. Thanks.

Hi there ​@ACT1, no problem at all. So to clarify, you just need help with sending the PAC code to us now?

Thanks,

Tyler

Yes please.

Hi ​@ACT1  you can find out how to port your number over to iD here - Switch | iD Mobile Network

Please let us know if you need any further support with this.

Filled all the fields correctly with the right information and received this.

We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again. 

“If you have already used this PAC code and submitted it when purchasing a handset or SIM, don't worry - your switch is underway. We'll send you a text as soon as your number has been transferred to us”

I’ve already been billed another month from 02.

Can you check my account please?

Hi ​@ACT1 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom