PAC number not sent to 02 | iD Mobile Community

ACT1 · 2025-08-12T17:12:56+00:00

Hello.i cancelled my account at 02 and sent you the PAC number they sent me.I cancelled the direct debit with 02 only to receive a message from 02 asking why I’d cancelled as my account with them is still active.phone calls later, they say you haven’t sent the PAC number to them so they can cancel.they’ve sent me a new PAC.please advise Thanks.

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