Personal Hotspot disabled on my iPAD when roaming in EU

Hey there ​@Russell Hickman, thank you for reaching out.

To confirm, are you using the iD Mobile SIM card inside an iPad, is that correct?

Thanks,

Tyler

Yes that is correct Tyler

Hi ​@Russell Hickman,

Please can you test the SIM in a Mobile handset and see if you get the same issue?

The issue may only be due to hotspot roaming on an iPad.

Kash

Unfortunately I am in UK at the moment so I am not on EU roaming and unable to perform that test.

I should also state that I have in the past had Vodafone & Virgin SIM in the iPAD and Hotspot worked fine 

when on EU Roaming.  I used it to tether my laptop.  

Hi ​@Russell Hickman 

Okay, it’s worth noting that an iPad is not an officially supported device with iD Mobile SIM card, we wouldn’t be able to guarantee that many (or any) services would work whilst using one, sorry.

https://www.idmobile.co.uk/help-and-advice/approved-handsets

Tom

Hi Tom

Completely unaware of that ….

However. It works in UK ! So I doubt it’s that.  

As i mentioned, when roaming I get a message saying i needed to contact ‘Three’ to get it enabled.  Can you do that on my behalf or at least contact them to find out what’s going on please ?  Do they need to do something as the underlying provider ? I suspect it’s a rather crude measure to prevent it being used as a hub, which is actually not my intention. I simply want the ability to use as a personal hotspot when roaming for my own purposes. 

thanks

Hi Tom,

I was not aware of that, however as i mentioned before, personal hotspot works in UK. So I doubt it’s a device issue.

When i attempt to enable hotspot when roaming i get a message saying i need to contact three. So i believe the issue lies with them which as i understand it, is the underlying carrier for iD mobile.  Can you contact them to investigate please ? 

thanks