​@Niamhrosie -

Yes please. Thanks!

​@Matthew T 

Just added again and same thing, says its connected to another email address and would I like to add it, so said yes and usual message, 'this plan has been disconnected'

​@Matthew T 

Is there any update on this? Been going on 2 months now. I need this resolved before my daughter goes abroad (it's her mobile number). If I can't see the account I can't check the cap, roaming etc. I do not want to end up with bills because I can't view the account. 

​@Niamhrosie -

I completely understand and can only apologise, the team are still working on this. However to reassure you:

• Roaming is enabled on the account.
• Her Bill Cap is set to £0, so you won’t be charged any extra.

Which country is she visiting? I’ll check if it’s included in one of our Roam Free destinations, and if not, advise further! Thanks.

​@Matthew T She's going to Corfu in Greece. Thanks

​@Matthew T and Zante, Kefalonia and Italy 

​@Niamhrosie -

Sounds like an amazing holiday! They’re all a Roam Free Destination, so she can use her Minutes, Texts and Data as she would at home. Regarding your Disconnected Plan, please can you try:

1. Logging out of the iD Mobile app.
2. Logging back in to the iD Mobile app.
3. Checking which plans show on your account.

Thanks.

​@Niamhrosie -

Woo! I’m so glad! 🥳 Hope you have a great weekend!

​@Matthew T 

Thank you, and you! 🥳

​@Matthew T Same issue here if you can help?

​@polar -

I’m sorry to hear this. Are you still experiencing the issue? If so, I’m happy to help!