Hi team,

I referred a friend for a 24-month contract in December 2024 using the official referral link, and they joined straight away. However, I haven’t seen any confirmation or reference to this referral on either the Klarna or iD Mobile site.

It’s unclear whether either of us will actually receive the promised reward, and I’m now hesitant to refer anyone else under the scheme. I currently have another friend ready to sign up, but I’d like clarification on how this process is tracked and when rewards are issued before moving forward.

Could you please confirm:

1. How are referrals tracked, and where can I view the status?

2. When is the reward typically issued?

3. What should I do if a referral hasn’t been recorded correctly?

Thanks in advance for your help.

Best regards,

Jay