Community Member

second account greyed out

Forum|Forum|3 months ago
June 29, 2026
1 reply
7 views

I have a second account which appears in the app u nder plans but it is now greyed out despite still being active.

Gemma M

iD Mobile Employee

Hi @Pgw7642,

Thanks for getting in touch.

If your second plan is showing as greyed out in the iD Mobile app but you believe it is still active, this can sometimes happen due to a temporary display or account sync issue.

We’d recommend trying the following steps:

Log out of the iD Mobile app and log back in
Delete and reinstall the app
Check again via the online account on a web browser
Ensure you are logged in with the correct primary account email

If the issue is still the same after this, please contact our Customer Service team via Live Chat so they can check your account in detail and refresh the linked plan on their side if needed.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.