Two accounts registered to one email

Hey there ​@jcain, thank you for reaching out. We hope the kind advice from ​@Daz_S has been able to help.

If still having issues, please contact our live-chat who can check if your registered on the app/website with both contracts, or help with registering etc:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler

Thanks ​@Daz_S but it sends a passcode to the registered phone number but I’ve been unable to get the SIM to work so can’t access this account. I’ll try the live chat. Thanks again for your help.

No problem ​@jcain 

How’s about putting SIM ‘x’ (the one you can’t get working in phone ‘x’) and putting it into phone ‘y’. That way you’d know, if it then works, its a phone ‘x’ issue. If it doesn’t then its a SIM issue.

Hi ​@jcain, ​@Daz_S is right here in that if the SIM doesn’t work in another device, this likely points to a SIM issue.

A replacement SIM can be collected at any local Currys store. Alternatively, one can be delivered to your home address. Both methods are free of charge and can be set up via the iD live chat.

-Lauren

Thanks to you both but I’ve decided just to cloe the accounts. The live chat was able to do that for me.

Hi ​@jcain,

Sorry to hear about the.

If there is anything that we can assist with, please let us know.

Kash

Well at least you sorted the problem out and it can’t bother you in the future!🙂