My ESim has been deactivated so I have had to get a physical SIM. I am unable to register this SIM as I am unable to log into my id account. There seems to be two problems, one is that my number isn't recognised and I get a 'oops something has gone wrong' message, or I get stuck in a loop where it takes me the the Get Started page over and over. I am also unable to access the live chat. I am without a phone that I am paying for. It is very very frustrating.
Solved
Unable to access account or livechat
Best answer by WelshPaul
Ah, yes. I get the same error. Unfortunately, the quickest way to get this resolved is to speak with a live chat agent, but they are closed now. They open at 9AM tomorrow.
https://idmobile.co.uk/live-chat
This link takes me straight to the login page, even on an incognito tab and when I say I have a login and enter my email, it keeps bringing me back to 'get started' and when I say that I don't have an account and enter my mobile number it says 'oops... Something went wrong'
+26Ah, yes. I get the same error. Unfortunately, the quickest way to get this resolved is to speak with a live chat agent, but they are closed now. They open at 9AM tomorrow.
https://idmobile.co.uk/live-chat
+24Hey there
Thanks,
Tyler
Hi
+24Hey there
In terms of the social media team, it’s completely safe to speak to them and send iD etc and any relevant details, and they’ll be more than happy to help your further. We can’t speak to you directly via the app. We ask for ID as a security protocol to activate a SIM card to protect yourself as our customer, to ensure someone random isn’t trying to activate a SIM card on your contract.
The app isn’t down currently, and shouldn’t be a regular issue for yourself.
Thanks,
Tyler
Log in to the iD Community.
Not a member yet? Create an account
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.
