My ESim has been deactivated so I have had to get a physical SIM. I am unable to register this SIM as I am unable to log into my id account. There seems to be two problems, one is that my number isn't recognised and I get a 'oops something has gone wrong' message, or I get stuck in a loop where it takes me the the Get Started page over and over. I am also unable to access the live chat. I am without a phone that I am paying for. It is very very frustrating.

Ah, yes. I get the same error. Unfortunately, the quickest way to get this resolvedis to speak with a live chat agent, but they are closed now. They open at 9AM tomorrow.https://idmobile.co.uk/live-chat

Try activating your SIM using the link below:https://my.idmobile.co.uk/activate-sim-outside

Unable to access account or livechat

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

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The closing date for entries is 23:59 on 19th January 2026. One prize will be awarded: THERABODY Theragun Prime G5 Handheld Smart Percussive Therapy Device - Black.

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