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unable to login to id mobile app ios

  • November 13, 2024
  • 7 replies
  • 270 views
E
Community Member

Upgraded to the iPhone 16 and am trying to login to the Id mobile app but I am unable to even press the email option. The keyboard doesn’t open and when I switch to the online website it works… I would just like the app. It was never an issue on my Samsung or iPad. 

Best answer by Daz_S

I have no clue if iD put a limit on how many devices can have the app with the same credentials.

Have you cleared the cache, data and uninstalled it on the Samsung?

Maybe even repeating the above on the iPhone and tried downloading it again?

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    7 replies

    Daz_S
    Platinum 
Contributor
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    • Daz_S
    • Platinum 
Contributor
    • Answer
    • November 13, 2024

    I have no clue if iD put a limit on how many devices can have the app with the same credentials.

    Have you cleared the cache, data and uninstalled it on the Samsung?

    Maybe even repeating the above on the iPhone and tried downloading it again?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • November 13, 2024

    Hey there @Ellamars, welcome to Community!

     

    Have you tried deleting the app, and re-downloading it?

     

    Are you able to login via different devices such as a laptop, or another phone?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    L
    New Contributor
    • LMED
    • New Contributor
    • December 5, 2024

    I have exactly the same problem. Was fine on my Pixel. App on the iPhone16 won’t let you type in the email box. Even if you request to open in browser, it just does the same thing. I can log in on Safari but would also prefer to just use an app. 

    Daz_S
    Platinum 
Contributor
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    • Daz_S
    • Platinum 
Contributor
    • December 5, 2024

    I’m not ‘up’ on iPhones, but this sounds like an autofill issue of some sort - IDK

     

    Hopefully someone that uses an iPhone might offer advice. Sorry.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • December 7, 2024

    Hey there ​@LMED, sorry to hear that. Have you tried deleting the app and re-downloading?

     

    Have you also checked if any updates are available for the app at all?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    L
    New Contributor
    • LMED
    • New Contributor
    • December 7, 2024

    Yes, I have. I just can’t type my details in at all. Will have to use the browser version for now…

      N
      iD Mobile Employee
      Forum|alt.badge.img+22
      • Natalie W
      • iD Mobile Employee
      • December 8, 2024

      Thanks for letting us know. 

       

      To confirm, if you handset showing any outstanding software updates. 

       

      Thanks,

       

       

      Nat 

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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