I’ve been with ID mobile for about a month now and still cant register on the App. It keeps saying details dont match what is on their records. Having chatted to 3 different chat advisors, who confirmed my details do actually match my account, one of them referred me to their ‘technical’ team. That was about 10 days ago and still nothing!!! Why is everything so difficult to sort out. I’m not on FB or X, so I cant contact them via a social media site. I keep getting emails about ‘oh look at this, check this out’ but how can I when I cant even access the App - appalling service!
Solved
Unable to register on App - details not matching
Best answer by Kash
Hi
Welcome to the Community!
I would advise taking a look at Help Hub at the link below:
If you still require assistance, please get back to us here or via Live Chat.
Kash
Hello
Thank you for getting in touch.
Can you please confirm if you are porting a number over to iD?
If so and this has not yet completed, you will need to use the temporary iD Mobile number to register.
Please let us know if this is not the case and we will do all we can to help.
Thanks,
Nat
Reply.
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.