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Upgrade

  • May 28, 2024
  • 1 reply
  • 41 views
Zoé Davies
Community Member

Why is it so difficult to do an upgrade,I have had several chats with agents, I have spoken to someone on the phone,and almost 2 weeks later still not got the handset I have paid for.My account has no upgrade tab,the have now offered to call me tomorrow? why have they changed everything and made it so hard to do anything without constantly moaning to them.

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    1 reply

    Kash M
    iD Mobile Employee
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    • Kash M
    • iD Mobile Employee
    • June 4, 2024

    Hi @Zoé Davies,

    Welcome to the Community!

    Sorry to hear that the upgrade option isn’t available via your account.

    Our Sales Team are the best team to discuss your upgrade with.

    Have they since been in touch? If not, please let us know and we can PM you to get this resolved.

    Kash

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