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Trying to change the account number for my direct debit, same bank just different account number, have tried in the app and also online but keep getting “oops something went wrong, please try again” I don’t have any outstanding charges on the account. Doing my head in!

 

Some people are still getting messages from the ID mobile number and not my old number which I ported, have tried resetting the network etc and still persists.

 

Also, no way of keeping track of roaming data in the app, my last supplier had it in their app and was really useful.

Hi @Mrdazjones 

 

The team are aware of these ongoing issues with direct debits in the app and working on a fix.

 

Have you called the team on 0800 049 2376 who as mentioned above may be able to assist with changing details?

 

We’ll feedback the want for tracking roaming data.

 

Tom


Had to turn off RCS messaging to ensure my correct number was sent with messages.


@Mrdazjones would recommend looking at this article to resolve any RCS issues, thanks.

 

 


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