I have been the victim of a fraudulent account set up with ID mobile.
i had an online chat to report it on 24 January ,but not heard since.
I have now received a final demand notice, claiming debt collectors will be appointed.
it’s ridiculous that there is no contact phone number for this company.
Best answer by Michelle
The account needs to be reported to our Fraud Team.
You will need a crime reference number, our Live Chat team can then start an investigation.
They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.
Once you land on the page above, scroll down to see the Live Chat section.
The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.
Once the agent is available the button appears blue, indicating that an agent is available.
No need to refresh the page, this will happen automatically.