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how to reset app forgotten password and pin and user name

  • July 21, 2018
  • 1 reply
  • 5161 views
jojo
Community Member
  • jojo
  • Community Member
cant remember my password or pin how can i reset?

Best answer by Mohammed H

Hello @jojo,

It's easy to reset your password and/or your username.

Just head to: https://my.idmobile.co.uk/

You can hit "Forgotten your username/email address?

This will guide you through steps to first recover your username.
Once you have this, follow the steps for forgotten password.

Hope this helps.

Mohammed

EDIT: I've moved your topic to the section: App and My Account
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1 reply

Mohammed H
iD Mobile Employee
  • Mohammed H
  • iD Mobile Employee
  • 7962 replies
  • Answer
  • July 23, 2018
Hello @jojo,

It's easy to reset your password and/or your username.

Just head to: https://my.idmobile.co.uk/

You can hit "Forgotten your username/email address?

This will guide you through steps to first recover your username.
Once you have this, follow the steps for forgotten password.

Hope this helps.

Mohammed

EDIT: I've moved your topic to the section: App and My Account
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