Hi,
My phone got stolen last week. I reported it as lost/stolen through live chat and I immediately blocked the sim + the phone. I ordered a replacement sim (also through live chat) and it got here fine.
However...
I put the sim into my new phone and activated it last night through the web browser- still nothing. No service, no way to text or call, no data. I couldn’t chat to anybody and obviously can’t make calls.
Could this be sorted out as soon as possible as obviously, I need my phone for work purposes and not being able to use it when it’s not connected to wifi just plainly sucks.
Many thanks.
Leia