Thank you for this reply.

FYI, I’ve been trying to complete iD Mobile registration process at:

https://my.idmobile.co.uk/web/cpw/pre-registration/-/registration/registerMyAccount.

Can’t use app or online until I’m registered - can’t get security code - not sure anyone can do anything until this issue is fixed.

Problem with security code SMS is taking days to fix - it’s critical part of registration process.
New iD customers can’t register for the my account self-service option, until issue is fixed.

Regards,

Hello @andewhite,

We’re aware of that and as above, we’re working on getting this fixed as soon as possible.

As soon as it’s fixed, it should work as normal so do try when you get a chance.

If there’s anything that you needed to manage your account for in the interim e.g. changing plans, turning on/off a feature, adjusting spend cap, let us know.

Mohammed

Thanks for this information.

The failure to send an SMS with security code (for registration), in a timely manner, has been broken since last Friday evening (30-Jul-2021).

Is this problem really that difficult to fix?

TIA, ^AW

Hello @andewhite,

I understand your frustration. Sadly it’ snot as simply as a flick of a switch or we wouldn’t be in this situation.

The Team are working on getting this sorted as soon as possible.

If there’s nothing further you need assistance with, then that’s fine.

I thought I’d offer in case you needed to do something via the account whilst it wasn’t accessible to register.

Mohammed

Okay, thank you.
I’ll try the register process again tomorrow - fingers-crossed…
 

No problem @andewhite,

It doesn’t look like it’s working still but I’d recommend just trying regularly. 

Apologies for the inconvenience!

Mohammed

Okay, thanks for this update.

FYI, I’ve used the chat service to reach-out to iD and have been given a case reference number in relation to this issue.

Just a note to say the Register option is working.

I visited the iD website, clicked Log In and landed here:
iD Mobile - REGISTER

I noticed the page has been redesigned since my previous registration attempts, but everything now works - security code too!

I’m pleased to say I’ve now been registered and have online access to my iD.

Thanks for all the earlier assistance.

Hi @andewhite,

That’s correct, the service came back on line today and I’m glad to see that you’re all registered now. We apologise for the earlier inconvenience caused when trying to register.

Ryan