I have had a contract for 6 months that is in my daughter's phone. I decided to switch to ID mobile myself so ordered an additional contract. It doesn't show in my ID mobile app. The SIM card doesn't work. Support chat sent me a new one but when activated it was my daughter's number not the new contract. I received the welcome email for my new 2nd contract so I know my email is correct and I know the number, which I gave to support, but they sent me a replacement SIM for the wrong number, presumably because it is the only contract showing on my account. What is going on?

Hi @randnetDid you receive a PAC code from your old network that is still within the 30 day expiry?If so, then you can register it here with the original SIM supplied (if you have it):-https://my.idmobile.co.uk/switch-to-idYou can then add all plans under one account. Please see how to do so below:-https://community.idmobile.co.uk/adding%2Dviewing%2Dmy%2Dplan%2Ds%2D198/how%2Ddo%2Di%2Dadd%2Dmy%2Dplan%2Dto%2Dthe%2Did%2Dmobile%2Dapp%2D58113If all else fails, you can contact iD Mobile via:-Send a private messagevia their Socials (Facebook, X or Instagram) iD Mobile social media accounts:-Instagram: @idmobileukFacebook: idmobileukX (formerly Twitter): @iD_Mobile_UKYou can also try calling the sales team on02071391397 between 9am-6pm, Monday-Friday.Hope this helps and good luck x

2nd contract sim | iD Mobile Community

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

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