2nd contract sim

Forum|Forum|9 months ago
November 28, 2025
1 reply
75 views

I have had a contract for 6 months that is in my daughter's phone. I decided to switch to ID mobile myself so ordered an additional contract. It doesn't show in my ID mobile app. The SIM card doesn't work. Support chat sent me a new one but when activated it was my daughter's number not the new contract. I received the welcome email for my new 2nd contract so I know my email is correct and I know the number, which I gave to support, but they sent me a replacement SIM for the wrong number, presumably because it is the only contract showing on my account. What is going on?

Decembersangel72

Gold Contributor

Hi @randnet

Did you receive a PAC code from your old network that is still within the 30 day expiry?
If so, then you can register it here with the original SIM supplied (if you have it):-
https://my.idmobile.co.uk/switch-to-id

You can then add all plans under one account. Please see how to do so below:-

https://community.idmobile.co.uk/adding%2Dviewing%2Dmy%2Dplan%2Ds%2D198/how%2Ddo%2Di%2Dadd%2Dmy%2Dplan%2Dto%2Dthe%2Did%2Dmobile%2Dapp%2D58113

If all else fails, you can contact iD Mobile via:-

Send a private message via their Socials (Facebook, X or Instagram)
iD Mobile social media accounts:-