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Question

Actuvate a replacement SIM

  • July 17, 2025
  • 4 replies
  • 54 views

Hi,

 

Im trying to activate a replacement SIM card, however, when I try to log into my account, it keeps sending to the phone number I needed to replace. We don't have any other ID mobile number. How else could we activate the SIM tonight?

 

Thank you

4 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • July 18, 2025

https://my.idmobile.co.uk/activate-sim-outside

This link might work if you answer “No not yet” to the “Are you already registered for the iD Mobile App or My Account Online?” question, ​@Szilvia Bódi


Forum|alt.badge.img+6
  • iD Mobile Employee
  • July 18, 2025

Hi ​@Szilvia Bódi 

 

We’re sorry to hear this.

 

Please use the link ​@andewhite has kindly sent above to activate the SIM.

 

Anika


  • New Contributor
  • August 21, 2025

Hi ,

I'm replacing my old broken SIM card and activate New  SIM card but no network coverage and how I put my old  phone number on new SIM 

 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • August 25, 2025

Hey there ​@Nero, you will need to activate the new SIM card here:

 

https://www.idmobile.co.uk/help-and-advice/your-sim-card

 

Or, please contact our live-chat to do so for you:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler