Question

Actuvate a replacement SIM

Forum|Forum|7 months ago
July 17, 2025
4 replies
88 views

Szilvia Bódi
Community Member

Hi,

Im trying to activate a replacement SIM card, however, when I try to log into my account, it keeps sending to the phone number I needed to replace. We don't have any other ID mobile number. How else could we activate the SIM tonight?

Thank you

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+26

andewhite
Platinum  Contributor
Forum|Forum|7 months ago
July 18, 2025

https://my.idmobile.co.uk/activate-sim-outside

This link might work if you answer “No not yet” to the “Are you already registered for the iD Mobile App or My Account Online?” question, @Szilvia Bódi.

Forum member (non-iD).

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+6

Anika A
iD Mobile Employee
Forum|Forum|7 months ago
July 18, 2025

Hi @Szilvia Bódi

We’re sorry to hear this.

Please use the link @andewhite has kindly sent above to activate the SIM.

Anika

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Nero
New Contributor
Forum|Forum|5 months ago
August 21, 2025

Hi ,

I'm replacing my old broken SIM card and activate New SIM card but no network coverage and how I put my old phone number on new SIM

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+24

Tyler C
iD Mobile Employee
Forum|Forum|5 months ago
August 25, 2025

Hey there @Nero, you will need to activate the new SIM card here:

https://www.idmobile.co.uk/help-and-advice/your-sim-card

Or, please contact our live-chat to do so for you:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler

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