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Am I able to transfer my number to a new iD Mobile contract?

Mustdobetter19
Community Member

PAC code only seems to work when changing network. I'm wanting to change from an iD contract to an iD SIM only and keep my number.

 

Thanks in advance!

Best answer by andewhite

Mustdobetter19 wrote:

PAC code only seems to work when changing network. I'm wanting to change from an iD contract to an iD SIM only and keep my number.

 

Thanks in advance!

Unfortunately ​@Mustdobetter19, you can’t transfer a mobile number directly from one iD account to another iD account. 

You should be able to change from an iD phone contract to SIM-only contract when the minimum-term finishes, and keep your number, by ‘upgrading’ to SIM-only.

This community article might help. Otherwise, discuss your upgrade options with the iD Mobile Sales team on 020 7139 1397, between 9am - 6pm.. 

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    3 replies

    JoeKing
    Silver Contributor
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    • JoeKing
    • Silver Contributor
    • 355 replies
    • April 14, 2025

    ​@Mustdobetter19  Your correct your PAC transfer is between different networks.

    Have a look here all you need to know before committing yourself and getting your order wrong. 

     

    https://community.idmobile.co.uk/plan%2Dchanges%2D69/what%2Dis%2Da%2Dplan%2Dchange%2D68567

     

     

     

    Joe

     

    Android OS 14 - Nothing Phone 2, (Samsung Galaxy S 20 Ultra 5G Android 13) Here to help, I do have a life. 😉
    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12167 replies
    • Answer
    • April 14, 2025
    Mustdobetter19 wrote:

    PAC code only seems to work when changing network. I'm wanting to change from an iD contract to an iD SIM only and keep my number.

     

    Thanks in advance!

    Unfortunately ​@Mustdobetter19, you can’t transfer a mobile number directly from one iD account to another iD account. 

    You should be able to change from an iD phone contract to SIM-only contract when the minimum-term finishes, and keep your number, by ‘upgrading’ to SIM-only.

    This community article might help. Otherwise, discuss your upgrade options with the iD Mobile Sales team on 020 7139 1397, between 9am - 6pm.. 

    Forum member (non-iD).
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3719 replies
    • April 16, 2025

    Hey there ​@Mustdobetter19, as kindly advised by ​@andewhite & ​@JoeKing, you cannot transfer your number from one iD Mobile contract to another I’m afraid, only via upgrading can you keep your number directly.

     

    Thanks,

    Tyler

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