Maybe best to just return your order in the cooling off period and use a different service provider, ​@Ptacekova. 

Seems to be more trouble than you need - mobile phone services normally just work as soon as there’s an active SIM is in your phone.

Yes, probably right. 

Except its a challenge. This could be a good deal. Why isn't it working? Ive even checked to see if my phone is still locked to Three and have also manually input APN codes. ID Mobile has 2 million customers. With better customer service they could scoop up the legions of  phone customers looking for more affordable deal. This makes little business sense. 

You might be right about making little business sense, ​@Ptacekova. 

My experience is when iD Mobile is working, it’s great value for money. 

However, when things go wrong, it can be incredibly frustrating and time consuming trying to get your issue/s fixed.  

Hello ​@Ptacekova 

We are very sorry to hear of the issue you are facing with the service. 

Can you please confirm if you have received any updates regarding your ticket since last posting?

If not, please do let us know and we will look in to this further for you. 

Thanks, 

Nat 

Hi Nat. No I have heard nothing and it has been over 48 hrs since I was told someone from technical dept would let me know via sms or email or calling as to status of situation. Please do look into this.  I have invested 9 days into this already and am hoping to get a positive result.  

Hi ​@Ptacekova 

What phone do you have?

Do you have VoLTE enabled on your phone? 
You need to see LTE in the phones connection (not 4G) as this is the network used for calls now 3G has been turned off.

Once you let us know this info someone should be able to help you further.
x

And that’s exactly how I treated my signal woes in the beginning, now I have to admit its becoming a bit of a monotonous chore - a daily occurrence since I really started to take a bite back in October ‘24.

Indeed to pricing for me is spot on. One might think that being as iDM increased their subscribers by over 600k in roughly 6 months that this might be a contributory factor, or as some discover the 3G switch-off has caused the 4G to become heavily congested.

Is this an older style Samsung?

Have you checked to see if your phone is compatible on the iDM network?

For the most part you shouldn’t need to do this. When the phone and SIM first shakes hand with iD the APN settings should have been automatically applied.

But have they bought big kid shoes to accommodate their feet growing, rather than their original baby booties?

That’s the logical approach IMHO. But they do market themselves as no frills…

I actually prefer to be able to call service providers for support, as many typing based formats often wrote are you still there whilst I was still replying and that only increases the pressure to attempt to type faster.

Not a Samsung phone.Currys tech confirmed its iD Mobile ready. It has VoLTE enabled for example. Besides neither sims worked in another  newer phone, different brand.  If I dont get some response by Monday I will accept defeat. 

Yes yes its VoLTE enabled and LTE is ticked. I told iD Mobile all this alteady!. 

​@Ptacekova please understand that we are iD customers just like yourself and are not privy to the information you have already given to iD mobile. We can only go on the information you have given in this post and hence we may repeat what you have already been told.
I do understand the frustration but please be patient with us.

What phone DO you have?
If we know what phone make/model you have then it will make it easier to see if we can help find the problem.
What is the Service Provider software version on your phone (should look like this) ?

I appreciate your interest & offer of help. My phone is Xaomi Redmi Note 8 pro. I know it is not on list of approved phones but it is VoLTE enabled & Currys tech guy looked at it and said yep thats all I needed. I cant find any info on Service provider software. Not sure where to look for it, nothing in firmat you provided, but has iD list in settings under Slot 1. In process discovered that both IP address & DNS 'not set'.  ( i also tried both sims in an Iphone SE on the approved list and they didnt work on that either.) Again, all help much appreciated. 

Thank. you to those who offered advice and help. After almost two weeks of now service and a series of repetitive chatbot and live chat interactions which. have led nowhere other than ‘we. will. log your complaint’ I am admitting defeat and moving to new carrier.   Now the task will be to ensure iD Mobile does NOT charge me for these 14 days of no service. 

Conclusion: this is how its done. I now have £8 40 gb 12 month contract from O2. Instant connectivity on my old Xaomi phone.  I'd rather support small competitions like iD mobile than the major carriers but customers won't hang around  if there is no customer service. 

Glad to hear its currently* working fine on O2

I only came to iDM as it was one of the cheapest and my thought process was why pay the big boys for the same signal strength (although I have my own thoughts on this they tell us its the same signal strength)

*not wishing to sour your solution, but O2 started their 3G switch-off at the start of 2025, 🤞it still works post 3G.

I believe the O2 2G network (calls and SMS) will continue operating for sometime after their 3G switch-off, ​@Daz_S.

That’s good to know that O2’s keeping theirs for the foreseeable ​@andewhite. I know Vodafone still has their 2G and if my memory serves me correct it should be here until 2033.

(though I’m fairly sure Vodafone’s is also used as the backup for the emergency services in the event 4G drops out, maybe O2 also does - IDK)

I’m glad ​@Ptacekova that you have finally found a resolution that works for you 👍🏻 as it has been a rather stressful situation.
As you have stated, your phone doesn’t appear to work as it is not on the iD Approved Handsets list for 4G (even though VoLTE is enabled)  and I think ot has something to do with the network and your phone not talking to each other (not sure of the faffing required for this to happen🤔😁). This may change in time so it may be worth keeping an eye out if you wish to come back to iD Mobile.

FYI. If you want to check the software version on your phone:-
‘Open your phone's Settings, then navigate to About phone where you will see the current software version displayed next to the Android version; you can usually find this information under the "MIUI Version" section as well.’

 x x

Hello, yes I did check software -  all ok. I would have faffed happily to get phone & iD mobile to work, in fact I did go the distance but with little or no help forthcoming from iD Mobile I had to give up. . Besides, two (2) iD mobile sims did not work on another phone, an 'approved' Iphone.

It wasnt stressful it was frustrating. I dug up and followed all the tech advice I could, including from people on this chat. It comes down to customer service.   No real backup from iD mobile. Not a good business model to grow company. Most customers won't have time, energy or even skillset to bother.

And , and iD mobile want to charge me one month and disconnect fee for service that ever worked! I would not recommend this company. 

Oh I understand the frustration ​@Ptacekova  😤 
I was given a Samsung Galaxy J4+ by my sister and when 3G was switched off I lost all ability to make/receive calls even though it was on the Approved Handsets list 😡 I was told that because I could see ‘4G’ in my network connection it should work but it was only after a LOT of research that I found that I needed to see LTE as the network connection and not 4G (4G is only a label for the 4th Generation network whereas LTE is the ACTUAL type of network used). As the software on the phone (VOD) was controlled by Vodafone (as they were the network the phone was sold by and yes this is another way networks control how well a phone works) I couldn’t get the relevant updates to be able to enable VoLTE (Voice over LTE). I had to install unbranded software (XEU) so that I got the updates direct from Samsung rather than Vodafone (as I would have had to have been connected to the Vodafone network to get updates before installing the new software). Once I did that I got all missing software updates and was able to connect to the LTE network and had all the settings to enable VoLTE and WiFi Calling on the phone.

I understand that tech advisors can’t know ‘everything’ but it’s as though they make you think they do and their knowledge and what they tell you is final. I found this out as I once asked about why I couldn’t connect to VoLTE with my Nokia 3 (my phone pre SG J4+) and was told it was because it was only a 2G phone🤔 It isn’t, as it does have VoLTE capability, but again it was locked to a networks software and the VoLTE settings weren’t available to turn it on but the advisor was adamant that it was only 2G🙄
 

Oh what a smack in the face, on top of all that, to have to pay for a service you can’t use😒

Here’s to better luck for you with O2
x x