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Question

Apple Music Offer not working

  • August 19, 2025
  • 6 replies
  • 61 views

Hi, 

I Have received the joining offer for Apple. When I click on Music and Arcade are saying “UID Missing or incorrect.” Have tried on several browsers with no success. Please can you help. Many thanks in advance!

6 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • August 19, 2025

Hey there, sorry to hear that ​@Adambabea. Does it also do it via different devices?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • August 19, 2025

Hi, I tried Apple and Android phones, as well as Mac and windows 


  • Author
  • New Contributor
  • August 19, 2025

@Tyler C Hi, I tried Apple and Android phones, as well as Mac and windows  in different browsers , unfortunately none of those work, could you help please ? 


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • August 19, 2025

Hey there ​@Adambabea, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

 

Alternatively, if you are currently logged in, you can use the following link:

 

https://community.idmobile.co.uk/inbox/overview

 

Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP, and cannot promise a response time-frame at any stage. Please contact our live-chat if you require instantaneous responses.

 

Thanks,

Tyler


  • New Contributor
  • August 20, 2025

I am having exactly the same issue. Please can you help me


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • August 21, 2025

Hey there ​@TheRealPK, we’ve sent you a PM now.

 

Thanks,

Tyler