Hey there, sorry to hear that ​@Adambabea. Does it also do it via different devices?

Thanks,

Tyler

Hi, I tried Apple and Android phones, as well as Mac and windows 

​@Tyler C Hi, I tried Apple and Android phones, as well as Mac and windows  in different browsers , unfortunately none of those work, could you help please ? 

Hey there ​@Adambabea, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP, and cannot promise a response time-frame at any stage. Please contact our live-chat if you require instantaneous responses.

Thanks,

Tyler

I am having exactly the same issue. Please can you help me

Hey there ​@TheRealPK, we’ve sent you a PM now.

Thanks,

Tyler