Call forwarding/Call divert is not working?

I tried getting support via the live chat. They suggested I repeat the same steps again, restart my phone and also try using the MMI codes (*72), none of which worked. Their final suggestion was to speak to Google to get help resetting the phone.

I found that it is possible to do a reset of the mobile network settings in Android (Settings app > System >  Reset Options > Reset mobile network settings). I did this, but that didn’t help either.

I noticed that when I try to set call forwarding, the phone switches to 3G temporarily and gives the error “Unexpected response from network”. If there is no 3G coverage, I get the error “Network or SIM card error”.

Is call forwarding on iD working for anyone else?

Hello ​@0xe9 

Thank you for getting in touch. 

We are sorry to hear you are experiencing issues with call forwarding. 

Could you please provide the following information?

• Is the number you are attempting to forward to in the UK?
• Have you test the feature using another number?
• Are there any issues receiving calls aside from the forwarding problem? 

Please do let us know and we will do all we can to assist further. 

Thanks, 

Nat 

Hi Nat,

I’ve tried forwarding to a few numbers now:

• a UK mobile number - as described in my original post,
• a UK landline number,
• the voicemail number “+447782333123” - as is set by default for the ‘When busy’, ‘When unanswered’ etc options.

In all cases I get the same error messages as described above, and forwarding doesn’t happen.

There are no issues receiving and making calls.

Hey there ​@0xe9, we’re very sorry to hear that.

If you’d like, we can send you a PM to investigate further and potentially raise further to our technical team?

Thanks,

Tyler

Hi Tyler,

Yes, very happy to work with you to try and figure out what the issue is. While I use it infrequently, I really need call forwarding to work for those rare times that I depend on it.

Perhaps 3G shutdown has highlighted an issue with call forwarding functionality, using 4G network infrastructure, ​@0xe9.

I wonder if call forwarding is ‘programmable’ from a user device, using the iD Mobile IMS package (needed for 4G Calling and WiFi Calling).

It’s possible iD Mobile will need to contact Three UK (their UK mobile network partner), for assistance with this problem.

Interesting you mention that, ​@andewhite. My previous provider (GiffGaff) broke call forwarding functionality for me and many others recently during their rollout of WiFi calling. GiffGaff only support WiFi calling for a limited number of recent phones, and my 2.5yr old Google Pixel 6a is not one of them. That, I am told, is the reason I can’t setup call forwarding from my phone anymore on their network

Hence, when I read that iD mobile support call forwarding, I switched over. WiFi calling on iD mobile works great on my Pixel 6a, but I’m starting to worry that call forwarding might not actually work anymore here either.

Maybe someone out there can try it out and see if they have the same issue as I am having?

Hopefully another forum member can help, ​@0xe9. I doubt iD Mobile will be able to resolve this issue, but perhaps they’ll prove me wrong. 

I believe Giffgaff can provide call forwarding, but you need to contact the giffgaff agents to get it adjusted/setup, which is somewhat inconvenient.

Hello ​@0xe9 

Thank you for your reply. 

We have sent you a private message that should be available via your inbox 📪 

Please let us know if you have any issues accessing the message. 

Thanks, 

Nat 

I met with a friend at the weekend who happens to have the same phone (Pixel 6a) and is also on ID mobile. I had them try setting call forwarding up by following the steps in my original post.

Interestingly for them, it appeared to work. The setting applied and no error was displayed. The call forwarding icon appered in the notification area. We didn’t actually test that a call was forwarded, but it is certainly a step forward from where I can get.

Our phones were running the same software build (AP4a.250205.002.A1) with the same security patch applied. The only real difference I can see is that they were using a physical SIM, whereas I am using an eSIM.

I tried requesting a new eSIM, which I received and applied. This had no effect on the call forwarding issue.

So maybe next I will try a physical SIM instead.

Thank you for updating the thread ​@0xe9 

If you would like to proceed with the order of the eSIM, please do pop over the request in a private message. 

Nat 

Hi Nat,

I have requested a physical SIM in the private message chat.

Hey there ​@0xe9, no problem at all.

Thanks,

Tyler

So, I received the physical SIM today, installed it, and activated it successfully.

Unfortunately, the issues with call forwarding remain as with the eSIM. I'm still getting the same error messages when trying to set call forwarding.

Hi ​@0xe9 

Taking a look we’re already in PMs with you about this, we’ll update there when possible.

Tom