can i end my contract early

Probably not, ​@Johnboy5379. 

The iD contract terms & conditions have lots of caveats covering not being able to use their mobile network services.

Have you tried the iD Mobile WiFi Calling service at home, assuming you’ve got a home Wi-Fi network.

This community article might help.

Hi ​@Johnboy5379 

Thanks for getting in touch with us here on the community. 

We are very sorry to hear you are experiencing issues with the service. We would love the opportunity to look in to this and resolve the issues. 

Can you please confirm if this is only happening when at home? 

Also, are you experiencing any issues with data/texts?

With the 3G switch off, we would recommend taking a look at our support page here. 

Thanks, 

Nat 

Thank you. 

Can you please take a look at the support link sent over in my previous post? 

Which handset are you using please?

Nat 

Samsung  s24 

Hi ​@Johnboy5379,

Have you checked the link below:

I would also check the coverage checker and network status in case there are any issues in the area.

If you still can’t locate the issue we can PM you to assist further.

Kash

I also have had this issue with samsung s23.

Calls dont come through, if i do get a call or i call out the other side says they cannot hear me. 

ID mobile just kept insisting i use all the above methods but nothing worked so effectively paid out 21 months for nothing. And they didnt seem to care. 

Cannot wait to get out of my contract in April as when I called Samsung from the month 2 they said they are having difficulties with ID mobiles compatibility with S22 and up.

Typical company that just wants the money and cant assist the customer. 

Did reach reach out to ofcom but ID mobile never came back to me when a complaint resolution or ID number 

Hey there ​@ADAMG145, we’re very sorry to hear that.

Firstly, what’s your full postcode please?

Secondly, how long has this been an issue for please?

Finally, I see you’ve mentioned you’ve raised this to us already. What team was this to and what was last said, and when please?

Thanks,

Tyler

ID aka 3 are the worst prividers ever, the throttle your phone both voice and data when connected to a home broadband network. They lie through their teeth say they don't.

I'll be half thru contract in May and I'll cancel.

For example for the last 6 months have been using lebara aka Vodafone internet speed test at home 10 to 20 Mbit compared to lebara 100+ mbits, currently use lebara for voice and texts and ID for data.

Even OFCOM say 3 throttle.

3 deny, sadly the volanteers in this forum tow the line , say and  sorry and it your fault not the service.

Standard replies

Firstly, what’s your full postcode please?

Secondly, how long has this been an issue for please?

Finally, I see you’ve mentioned you’ve raised this to us already. What team was this to and what was last said, and when please?

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Hello ​@Kenw 

Thank you for getting in touch. 

We are very sorry to hear you feel this way and for any issues you are facing. 

Can you please expand on why you believe your service is being throttled as this is not something we do?

You have mentioned this is happening when you are connected to your home broadband. If you are connected via WiFi, this would possibly need looking in to via your broadband provider. 

Thanks, 

Nat 

Ive been harping on this since joining ID 10 months ago.

It is NOT my broadband provider, if Ive not been clear I'm sorry but the speed test I quoted ARE  with WiFi switched OFF.

I'm sorry that you and the all other ID volunteers are accepting the 3 guide lines concerning network performance, its time you all took off rose coloured spectacles.

Its a 3 con

By the way those speed tests are based 5G connection, 4G ID same result, lebara Vodafone are 40 Mbit using ookla speed test.

Thank you for your reply ​@Kenw 

Has a technical ticket previously been raised to investigate the issue?

Thanks, 

Nat 

Nat,

Thankyou for sympathetic words, but the speed tests were according to ookla speed rest.

Based on 5G, though 4G ID speed is the same and Lebara Vodafone is slower at 40 Mbit , still 4x faster than 3.

I'm sad that all the volunteers have to adhere to 3 guideline responses.

You must see that all posts about the poor ID performance.

Thankyou but I don't expect a solution 

Thanks for getting back to us ​@Kenw 

We would be happy to send you a private message to take some further details and raise this matter for investigation. 

Please do let us know. 

Nat