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Capped Limit

Julia Rosina Woodbury
Community Member

I am receiving a message on my phone informing me I have reached my capped limit even though I am set up for unlimited calls 

Best answer by Decembersangel72

Hi ​@Julia Rosina Woodbury 
 

You will be charged extra (on top of your contract £) when calling a non-standard number, sending SMS or replying to shortcodes, using non-geographic numbers e.g. 084, 087, 09, 118 etc. These charges are listed in this link :-

https://www.idmobile.co.uk/help-and-advice/call-charges

There are also a lot of ‘non-standard’ 07 numbers being used and these are charged at 40p/min.
Here is a link to these types of numbers and which ones you will be charged for:-

https://media.secure-mobiles.com/idmobile/documents/non-standard-07-numbers-v2.pdf

I can’t explain what is meant by this code in the ‘BT Wholesale Category’ column as they’re not explained anywhere on the iD Mobile website.
Definitely an oversight by iD and would be a great help to explain them.


I hope this helps x

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    3 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • 1218 replies
    • March 13, 2025

    This is to do with your bill cap. So for any out of call plan charges you make. Are you abroad by any chance?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8484 replies
    • March 14, 2025

    Hi ​@Julia Rosina Woodbury 

     

    Sorry to hear this, is the number you’re calling a standard UK number or a premium one?

     

    Are you abroad or is the number you’re calling abroad?

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Decembersangel72
    Silver Contributor
    Forum|alt.badge.img+12

    Hi ​@Julia Rosina Woodbury 
     

    You will be charged extra (on top of your contract £) when calling a non-standard number, sending SMS or replying to shortcodes, using non-geographic numbers e.g. 084, 087, 09, 118 etc. These charges are listed in this link :-

    https://www.idmobile.co.uk/help-and-advice/call-charges

    There are also a lot of ‘non-standard’ 07 numbers being used and these are charged at 40p/min.
    Here is a link to these types of numbers and which ones you will be charged for:-

    https://media.secure-mobiles.com/idmobile/documents/non-standard-07-numbers-v2.pdf

    I can’t explain what is meant by this code in the ‘BT Wholesale Category’ column as they’re not explained anywhere on the iD Mobile website.
    Definitely an oversight by iD and would be a great help to explain them.


    I hope this helps x

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply


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