Skip to main content
Solved

change number

  • December 28, 2024
  • 8 replies
  • 834 views

George1955
New
 Contributor

Hi I've recently taken out a new contract (ID) my old contract ends in February (1pmobile) can I still get a pac code in February and change the number on my new contract phone to my old phones number?

Best answer by MZone

Yes you can port your number across anytime. 

View original

8 replies

MZone
Silver Contributor
Forum|alt.badge.img+16
  • Silver Contributor
  • 484 replies
  • Answer
  • December 28, 2024

Yes you can port your number across anytime. 


George1955
New
 Contributor
  • Author
  • New
 Contributor
  • 2 replies
  • December 28, 2024

Thanks wasn't sure of process.


Tyler
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 2941 replies
  • December 30, 2024

Hey there ​@George1955, as advised, you can complete this anytime that suits you.

 

Thank you for your help ​@MZone!

 

Kind regards,

Tyler


George1955
New
 Contributor
  • Author
  • New
 Contributor
  • 2 replies
  • December 30, 2024

Thanks @Mzone have resolved issue number being transferred to new phone👍


Kash
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 8003 replies
  • December 31, 2024

Hi ​@George1955,

Glad to hear that your issue is resolved.

If you require further assistance, please let us know.

 

Kash


  • New
 Contributor
  • 1 reply
  • February 13, 2025

Hi, I hope you can help me, 

Something is wrong when I try to change my number 

this is the mensage came 

 

 

We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again. 

If you have already used this PAC code and submitted it when purchasing a handset or SIM, don't worry - your switch is underway. We'll send you a text as soon as your number has been transferred to us.


Daz_S
Gold Contributor
Forum|alt.badge.img+21
  • Gold Contributor
  • 1628 replies
  • February 14, 2025

@Santo. It would be advisable to contact their Live Chat team as they can check the status of the PAC and if it didn’t go through they should be able to apply it for you

iD Mobile

(When using live chat if you type talk to person it bypasses their automated chat bot, also note their human operating times. This is a typing based format you don’t actually speak)


Forum|alt.badge.img+17
  • iD Mobile Employee
  • 1854 replies
  • February 16, 2025

Hello ​@Santo 

 

Thank you for getting in touch. 

 

We are sorry to hear you are experiencing issues with requesting the port.

 

Have you been able to get this sorted since your last post? 

If not, please let us know and we will be happy to assist further via private message. 

 

Thanks, 

 

Nat