customer service telephone number

Hi ​@Mario1982 

Thanks for getting in touch. 

As an online service, we do not have a customer service phone line but we are available to help here, via Live Chat or our social media platforms (Facebook/X).

How can we help?

Nat 

My sim card stop working, i need to replace it soon is possible do you have my details to sent it to my address? 

Kind regards 

Marian 

HI ​@Mario1982 

When you say ‘My sim card stop working’ what do you mean?
Is it a problem making/receiving calls?
Can you still send/receive texts and use data?

What phone do you have?

To replace your SIM…..

A replacement SIM card can be picked up from any Currys store and activated at the following link;

https://my.idmobile.co.uk/ja/web/cpw/sim-swap

Alternatively if you’d like one sent out to you, you can contact the Live Chat…..

Live Chat 

The Live Chat team are able to issue you a replacement SIM card, which will be sent in the post to the account holder’s address.
 

Once you receive your replacement SIM card, you’ll need to activate it. Check out the steps in the article below:

How do I activate my new SIM or eSIM?F.A.Q

If a new SIM doesn’t rectify the problem then please get back to us.

Hope this helps x

Hey there ​@Mario1982, we hope the kind advice from ​@Decembersangel72 has been able to help.

If you still require further assistance, please do let us know.

Thanks,

Tyler

Good morning so when i said sim stop working that's means i don't have signal at all no Internet no nothing my phone is iphone 14 pro , i will prefer to sent my sim to my home adress because currys is very away from my home and i don't drive if is possible. 

Thank you 

• How do I get a replacement SIM or eSIM? F.A.Q.

This community article should help, ​@Mario1982. 

Hi ​@Mario1982,

Welcome to the Community!

I hope that the information that ​@andewhite has helped.

If you require further assistance, please get back to us.

Kash

Help I am due to start with ID in march although have no SIM yet. I went for e-sim although it isnt working. Can you send instead?  

• How do I get a replacement SIM or eSIM? F.A.Q.

This community article explains what to do, ​@Kimmi 31s. 

Hi ​@Kimmi 31s,

Please let us know how you get on.

If you require further assistance please get back to us here and we can PM you.

Kash

I ended up cancelling - if you can call it that because it never started.   It was too difficult to set up and because you don't have a phone customer service and rely on line chat- it couldn't proceed.

Hi ​@Kimmi 31s,

Sorry to hear that, if there is anything else that you require assistance with please let us know and we can PM you.

Kash