It might be quicker to use Live Chat and give your PAC to one of the customer advisers, ​@MrMcCreath84.

Just tell the 24/7 chatbot you’d like to “talk to a person” - advisers work until 8pm on weekdays.

Hey there ​@MrMcCreath84, we’re sorry to hear that.

Are you using the transaction code beginning with 4 from your “Welcome to iD” email please?

Thanks,

Tyler

Yes 👍 

Thank you for confirming ​@MrMcCreath84 

Have you managed to reach the team on Live Chat to have this looked in to?

If not, please let us know and we can pop you over a private message. 

Thanks, 

Nat 

Hello,

Thank you for getting back to me.

No luck yet, unfortunately.

If you could send me a message and I can give you the details, that would be most helpful.

Much appreciated.

Hey there ​@MrMcCreath84, 

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Thanks,

Tyler

Hi,

Thank you for getting back to me.

Obviously this is starting to become very frustrating.

It appears that I’m unable to reply to your private message, as you need to be following me, for me to be able to do so.

Regards,

Hi ​@MrMcCreath84,

We are following you now so you should be able to respond.

Kash

Hello,

As the issue was taking so long to resolve, I sat through the wait time on live chat and spoke to an agent there.

This agent did manage to fix the problem.

Are you able to advise on how I can claim compensation, for the issue / delay with my switch following it taking much longer than expected?

kind regards,

Hey there ​@MrMcCreath84, we’re glad to hear all is resolved.

If you’d like to discuss a gesture of goodwill, you can either re-contact our live-chat, or we can PM you here to discuss further if you prefer?

Please let us know.

Thanks,

Tyler