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Question

ESim not working

  • August 20, 2025
  • 1 reply
  • 37 views
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New Contributor

I have recently got a replacement phone as mine was stolen, got an eSIM and had no trouble installing it to my iphone. The problem is on some apps (some apps only sometimes some never work) it says i have no connection, i’ve searched and tried many ways to fix this, sometimes it works to go on airplane mode for 10s and back off, but need to do it every time i go on the app, does anyone know what’s wrong??

    1 reply

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • August 21, 2025

    Hey there ​@olisutcliffe, sorry to hear that. Have you tried resetting your network settings?

     

    Thanks,

    Tyler

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