eSim not working fir my Xiaomi | iD Mobile Community
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eSim not working fir my Xiaomi

  • February 14, 2025
  • 4 replies
  • 119 views
C
Community Member

I have finally bought a plan with ID and bought an eSim , but now I realise my phone doesn't support eSim. What do I do

Best answer by MattThommmo

As ​@MZone and ​@andewhite have said, you’ll need to get a replacement Physical SIM Card. Then you can activate it here: https://my.idmobile.co.uk/activate-sim-outside

    4 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • February 14, 2025

    Either order a replacement sim via the app to be sent by post or pop into a Curry’s store with ID and they can issue a replacement there. 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      andewhite
      Platinum 
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      • andewhite
      • Platinum 
Contributor
      • February 14, 2025

      This community article might help, ​@Cristina gg. 

      Forum member (non-iD).
      M
      Helpful Contributor
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      • MattThommmo
      • Helpful Contributor
      • Answer
      • February 14, 2025

      As ​@MZone and ​@andewhite have said, you’ll need to get a replacement Physical SIM Card. Then you can activate it here: https://my.idmobile.co.uk/activate-sim-outside

        N
        iD Mobile Employee
        Forum|alt.badge.img+22
        • Natalie W
        • iD Mobile Employee
        • February 16, 2025

        Hello ​@Cristina gg 

         

        Thanks for getting in touch. 

         

        We are sorry to hear your handset is not compatible with eSIM’s. 

        Have you been able to order a replacement? 

        If not, please let us know and we will be happy to assist. 

         

        Thanks, 

         

        Nat 

        Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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