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Question

eSim not working fir my Xiaomi

  • February 14, 2025
  • 4 replies
  • 53 views
C
Community Member

I have finally bought a plan with ID and bought an eSim , but now I realise my phone doesn't support eSim. What do I do

    4 replies

    MZone
    Silver Contributor
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    • MZone
    • Silver Contributor
    • 484 replies
    • February 14, 2025

    Either order a replacement sim via the app to be sent by post or pop into a Curry’s store with ID and they can issue a replacement there. 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    andewhite
    1 person likes this
    • andewhite
      andewhite
    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12040 replies
    • February 14, 2025

    This community article might help, ​@Cristina gg. 

    Forum member (non-iD)
    M
    Helpful
 Contributor
    • Matthew 1712
    • Helpful
 Contributor
    • 10 replies
    • February 14, 2025

    As ​@MZone and ​@andewhite have said, you’ll need to get a replacement Physical SIM Card. Then you can activate it here: https://my.idmobile.co.uk/activate-sim-outside

    andewhite
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    • andewhite
      andewhite
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    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 1854 replies
    • February 16, 2025

    Hello ​@Cristina gg 

     

    Thanks for getting in touch. 

     

    We are sorry to hear your handset is not compatible with eSIM’s. 

    Have you been able to order a replacement? 

    If not, please let us know and we will be happy to assist. 

     

    Thanks, 

     

    Nat 

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