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esim porting error - my number is wrong and i cannot send imessages

  • August 13, 2025
  • 2 replies
  • 239 views
E
Community Member

My number has just been ported in, but my eSIM still shows my old number (or blank) in My Number on my iPhone. iMessage won’t activate. Please refresh or re-provision my eSIM so it broadcasts my new number to Apple’s activation servers. 

Best answer by WelshPaul

Please refresh or re-provision my eSIM so it broadcasts my new number to Apple’s activation servers. 

There is no such thing.

You need to configure your phone correctly. If you’re unsure how to do that, check out the following guide.

 

    2 replies

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • Answer
    • August 13, 2025

    Please refresh or re-provision my eSIM so it broadcasts my new number to Apple’s activation servers. 

    There is no such thing.

    You need to configure your phone correctly. If you’re unsure how to do that, check out the following guide.

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • August 14, 2025

    Hi ​@emilyrose98  welcome to iD!

    Please can you try following this - How do I fix Calls, iMessage or FaceTime issues on my iPhone? | iD Mobile Community

    Please let us know how you get on.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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