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going from a sim only deal to a contract deal why is it so difficult with ID mobile

  • August 21, 2025
  • 5 replies
  • 135 views
Lisa Steer
New Contributor

I am with ID mobile on a SIM only contract at the moment. However, yesterday evening I purchased a new contract with ID mobile. As I wanted to upgrade my phone I have been told by the unhelpful chatbot that I cannot keep the same phone number and I have to cancel my new contract and go with another company and then come back to ID mobile. As if I'm going to do that. Can anyone help me please. All I'm doing is going from a a SIM only to a contract and both of these are with ID mobile. Why is it so difficult with them 

 

Best answer by WelshPaul

If you wanted to upgrade your plan, you should have done so instead of purchasing a new one. Unfortunately, you cannot port your number internally, as this is not allowed across all networks. 
 

You have two options:

  1. Take advantage of the cooling-off period to cancel your new plan and upgrade your existing one.
  2. Port your old number to another network, and then port it back to your new plan.

Talking to someone won’t get you a third option.

    5 replies

    Geluk
    Silver Contributor
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    • Geluk
    • Silver Contributor
    • August 21, 2025

    It’s the only way, but it’s a simple process.😄

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Lisa Steer
      New Contributor
      • Lisa Steer
      • Author
      • New Contributor
      • August 21, 2025

      So I have to cancel my New phone which is with ID mobile and then reorder it. That is absolutely bonkers. Why isn't there anybody you can actually talk to i.e. proper human person

      WelshPaul
      Platinum 
Contributor
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      • WelshPaul
      • Platinum 
Contributor
      • Answer
      • August 21, 2025

      If you wanted to upgrade your plan, you should have done so instead of purchasing a new one. Unfortunately, you cannot port your number internally, as this is not allowed across all networks. 
       

      You have two options:

      1. Take advantage of the cooling-off period to cancel your new plan and upgrade your existing one.
      2. Port your old number to another network, and then port it back to your new plan.

      Talking to someone won’t get you a third option.

      I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
        Tyler C
        iD Mobile Employee
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        • Tyler C
        • iD Mobile Employee
        • August 25, 2025

        Hey there ​@Lisa Steer, as confirmed by ​@WelshPaul & ​@Geluk, if you wish to keep your number, you’d need to order an upgrade and not a completely new plan I’m afraid.

         

        The only work around as you’ve suggested is a triangle port if you don’t order an upgrade.

         

        Thanks,

        Tyler

        Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
        Gedfan
        Active Contributor
        • Gedfan
        • Active Contributor
        • October 18, 2025

        I had a SIM only and couldn't upgrade until 3 month's time. So, will have to do this ridiculous 'workaround'. Customer service is non-existent. I assume that's why it's a cheaper network - no staff, poor bots and overall, pants.

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