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Google Pixel 7a faulty battery

  • January 30, 2025
  • 3 replies
  • 309 views
G
Community Member

I have a Google pixel 7a on contract which is about 18 months old. The battery has started intermittently draining to zero in seconds and a bulge has appeared in the back of the phone. Looking online this is a known issue with the battery, and would normally be covered under warranty. Do I need to go to Google for this or does it sit with Currys/I'd? Thanks. 

Best answer by Tyler C

Hey there ​@Glynpr78, if your contract is in warranty with us, then you’d be able to take it to a Currys store to have it looked into, and possible free repair if they can repair it.

 

If it’s not in warranty, you’d need to contact the manufacturer.

 

Thanks,

Tyler

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    3 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • January 30, 2025

    The warranty would lie with the manufacturer Google so I suggest you contact them. 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Decembersangel72
    Gold Contributor
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    Hi ​@Glynpr78 

    This is what I found when I ‘Googled’ your problem……


    The answer to this is quite simple – if you bought the item from a shop then your contract is with them. You do not have a contract with the manufacturer. The shop has the legal liability to fix the item.


    http://tradingstandardsblog.co.uk/who-is-liable-for-faulty-goods-the-retailer-or-manufacturer#:~:text=The%20answer%20to%20this%20is,liability%20to%20fix%20the%20item.

    https://whatconsumer.co.uk/shops-responsibility/


    When an item is sold it is the SELLERS responsibility to ensure that it ‘fit for purpose’.

    Hope this helps!
    x 

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • Answer
    • February 2, 2025

    Hey there ​@Glynpr78, if your contract is in warranty with us, then you’d be able to take it to a Currys store to have it looked into, and possible free repair if they can repair it.

     

    If it’s not in warranty, you’d need to contact the manufacturer.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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