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how do i find out the outstanding balance??

B
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Email received to say - We're getting in touch to let you know that you have an outstanding balance on your iD Mobile account. To restore all iD services, please make a payment as soon as possible. You can pay online or over the phone

Threatened to take me to debt agency.

Confusing as I upgraded to another phone with new number as it said I was due for upgrade and was also not informed I was due or upgrade so overpaid by about 1 year. Now the email says to pay balance?? I don't understand as I'm paying the 27.99 a month for new phone and contract through ID..

Please anyone help as I don't want a bad credit rating. Just need to find out what balance they mean?

Best answer by Tom

HI ​@Bad 

 

When you upgraded to another phone, were you given a new iD Mobile number?

 

Tom

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    MZone
    Silver Contributor
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    • MZone
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    • March 10, 2025

    Have a look at you bill on your online account/iD app.

    Failing that probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Bad  

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tom
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    • March 11, 2025

    HI ​@Bad 

     

    When you upgraded to another phone, were you given a new iD Mobile number?

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    B
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    • March 11, 2025

    Yes. I did get a new number. Thank God I have access to the old number on app. I can see 22.60 is due as I cancelled my direct debit thinking it would be OK as I got a new upgraded phone. I've now cancelled old number and waiting on final bill but it should be zero. Thanks for all the help

    Tyler
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    • Tyler
      Tyler
    Tyler
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    • March 12, 2025

    You’re very welcome ​@Bad.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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