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How to transfer my sim from my old iphone to my new iphone

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Hi. I have bought a new iPhone and cannot transfer my old phone number / sim to it from my old iPhone.
I cannot access customer help desk as the live chat icon doesn’t appear.
Any ideas?

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TomAnswer

iD Mobile Employee

Hi @Paul Woodward

Are you trying to transfer an eSIM from one device to another?

Unfortunately this isn’t possible, however you’ll be able to request a replacement eSIM to then activate on the desired device.

Tom

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TomAnswer

iD Mobile Employee

Hi @Paul Woodward

Are you trying to transfer an eSIM from one device to another?

Unfortunately this isn’t possible, however you’ll be able to request a replacement eSIM to then activate on the desired device.

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

C

cruxto

Active Contributor

Hi @Tom
I’m in a similar situation, I purchased a new phone, requested a replacement eSim as I can’t migrate it and It will not activate on the new phone and my old phone no longer works, How can I resolve this please?

C

cruxto

Active Contributor

I now been to my local curry store and picked up a physical Sim and activated that and I still have no connectivity :(

how can I resolve this please?

Tyler C

iD Mobile Employee

Hey there @cruxto, please contact our live-chat and ask to speak to an agent:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler

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C

cruxto

Active Contributor

Hi @Tyler C

I’ve done that this morning but there was no resolution, I’ve been told it will be passed to the technician team. Could be a couple more days they said 😔

As I currently have no service I presume they will contact me by email hopefully?

Tyler C

iD Mobile Employee

Hey there @cruxto, if it’s been passed to the technical team, you will need to get in touch with the same team you raised it to being the live-chat in around 48-72 hours to check for an update, or you’ll receive a text when the technical team have an update telling you to then check for an update with the live-chat then.

Thanks,

Tyler

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C

cruxto

Active Contributor

Thanks for checking @Tyler C, I will not receive the text as I have no service at the moment. Is it possible add a note to my ticket for them to contact me by email instead please.

Cheers

Paul.

C

cruxto

Active Contributor

Thanks for the quick response @Tyler C ,

Not sure if my response is still being verified or it didn't send it :).

Just to confirm, can you please add a note to the ticket to contact me via email address on my account please as my mobile number inaccessible at the moment due to the issue.

Cheers
Paul.

C

cruxto

Active Contributor

Hi @Tyler C ,

My replies are not showing for some reason, are you able to add a note to my ticket to contact me by email please as I have no network connection on my ID mobile sim.

Thanks in advance,
Paul.

Siân W

iD Mobile Employee

Hi @cruxto we would need you to contact us directly to sort this.

We are available through our live-chat, and our live-chat team are available 9am-8pm Monday to Friday, and 9am-6pm Saturday, Sunday and bank holidays.

https://www.idmobile.co.uk/live-chat

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.