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How to transfer my sim from my old iphone to my new iphone

  • December 26, 2024
  • 13 replies
  • 2380 views
Paul Woodward
Community Member

Hi. I have bought a new iPhone and cannot transfer my old phone number / sim to it from my old iPhone. 
I cannot access customer help desk as the live chat icon doesn’t appear. 
Any ideas?

Best answer by Tom

Hi ​@Paul Woodward 

 

Are you trying to transfer an eSIM from one device to another?

 

Unfortunately this isn’t possible, however you’ll be able to request a replacement eSIM to then activate on the desired device.

 

 

Tom

    13 replies

    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • Answer
    • December 26, 2024

    Hi ​@Paul Woodward 

     

    Are you trying to transfer an eSIM from one device to another?

     

    Unfortunately this isn’t possible, however you’ll be able to request a replacement eSIM to then activate on the desired device.

     

     

    Tom

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    C
    Active Contributor
    • cruxto
    • Active Contributor
    • September 30, 2025

    Hi @Tom
    I’m in a similar situation,  I purchased a new phone,  requested a replacement eSim as I can’t migrate it and It will not activate on the new phone and my old phone no longer works,  How can I resolve this please?

    C
    Active Contributor
    • cruxto
    • Active Contributor
    • September 30, 2025

    I now been to my local curry store and picked up a physical Sim and activated that and I still have no connectivity :( 

     

    how can I resolve this please?

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • October 2, 2025

    Hey there ​@cruxto, please contact our live-chat and ask to speak to an agent:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

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    C
    Active Contributor
    • cruxto
    • Active Contributor
    • October 2, 2025

    Hi ​@Tyler C

    I’ve done  that this morning but there was no resolution,  I’ve been told it will be passed to the technician team.  Could be a couple more days they said 😔

     

    As I currently have no service I presume they will contact me by email hopefully?

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • October 2, 2025

    Hey there ​@cruxto, if it’s been passed to the technical team, you will need to get in touch with the same team you raised it to being the live-chat in around 48-72 hours to check for an update, or you’ll receive a text when the technical team have an update telling you to then check for an update with the live-chat then.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      C
      Active Contributor
      • cruxto
      • Active Contributor
      • October 2, 2025

      Thanks for checking ​@Tyler C,   I will not receive the text as I have no service at the moment. Is it possible add a note to my ticket for them to contact me by email instead please. 

      Cheers

      Paul.

      C
      Active Contributor
      • cruxto
      • Active Contributor
      • October 2, 2025

      Thanks for the quick response ​@Tyler C , 

      Not sure if my response is still being verified or it didn't send it :). 

      Just to confirm,  can you please add a note to the ticket to contact me via email address on my account please as my mobile number inaccessible at the moment due to the issue.

      Cheers
      Paul.

      C
      Active Contributor
      • cruxto
      • Active Contributor
      • October 3, 2025

      Hi ​@Tyler C ,

      My replies are not showing for some reason,   are you able to add a note to my ticket to contact me by email please as I have no network connection on my ID mobile sim. 

      Thanks in advance,
      Paul.

      Siân W
      iD Mobile Employee
      Forum|alt.badge.img+19
      • Siân W
      • iD Mobile Employee
      • October 3, 2025

      Hi ​@cruxto  we would need you to contact us directly to sort this.

      We are available through our live-chat, and our live-chat team are available 9am-8pm Monday to Friday, and 9am-6pm Saturday, Sunday and bank holidays.

      https://www.idmobile.co.uk/live-chat
       

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      C
      Active Contributor
      • cruxto
      • Active Contributor
      • October 3, 2025

      Thanks ​@Siân W,  is there a reference I need to quote in the live chat?  If so can you send me a private message please.  

      C
      Active Contributor
      • cruxto
      • Active Contributor
      • October 3, 2025

      Thanks ​@Siân W I’ve done that again today and its been referred to the technical team who will respond in 2-3 day 🤞🏻

        Siân W
        iD Mobile Employee
        Forum|alt.badge.img+19
        • Siân W
        • iD Mobile Employee
        • October 3, 2025

        Fab, I am sure they will get this all sorted for you ​@cruxto 

        Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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