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I have two phone numbers on one sim

  • August 21, 2025
  • 2 replies
  • 86 views
B
Community Member

Since switching to ID, there have been two numbers active on the one sim. I requested to stay on my old number from my old network and did the switch, on my mobile ID app it says my old number but in my network settings and when I call or text anyone it says a new/different number.

I have tried taking the SIM out and resetting network settings but this hasn’t done anything. 

How do I make it so that I am just on my old number?

Best answer by WelshPaul

Your SIM card doesn’t have two phone numbers. Your phone is incorrectly configured.
 

 

    2 replies

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • Answer
    • August 21, 2025

    Your SIM card doesn’t have two phone numbers. Your phone is incorrectly configured.
     

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • August 25, 2025

    Hey there ​@bethhigton, we hope that ​@WelshPaul was able to help.

     

    Please let us know if any further questions.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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