I need a new sim card

Hi there ​@Paulw1107 

The quickest way is going to be by popping down to your local Currys and ask them for one. You then activate it via the app or online portal.

Hi ​@Paulw1107 

Thanks for getting in touch. 

We can arrange a free replacement SIM card for you using any one of the below methods:

- Sent via DPD (1-2 working days, signature/delivery photo required)

- Visit any Currys store

- eSIM sent via Email (Please ensure your device is eSIM compatible before requesting this)

If you would like to order a physical or eSIM, please reach out to our Live Chat here. 

Thanks, 

Nat 

I HAVE JUST JOINED iD.  AM I GETTING A PHYSICAL SIM SENT TO ME?

YES THEY SHOULD BE SENDING YOU A PHYSICAL SIM CARD TO YOUR BILLING ADDRESS.

OR DID YOU ASK FOR AN eSIM? IF YOU DID THEN THIS WILL BE EMAILED TO YOU.

Hi ​@Margaret Brennan 

Thanks for getting in touch. 

As ​@Daz_S has explained, a physical SIM will be sent to you. 

If you have requested an eSIM, this will be sent via email so please check your junk/spam folders. 

Please get in touch if you require any further assistance. 

Thanks, 

Nat 

Thank you.

Lost my phone and need a new sim card 

Hey there ​@Emmie Delaney, please see how to get one below:

• How do I get a replacement SIM or eSIM? F.A.Q.

Thanks,

Tyler