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I need a new sim card

  • November 27, 2024
  • 6 replies
  • 504 views
Paulw1107
Community Member

I have just upgraded from a Samsung S20 to S24 and the sim card does not fit. How do I get a new sim card?

Best answer by Daz_S

Hi there ​@Paulw1107 

The quickest way is going to be by popping down to your local Currys and ask them for one. You then activate it via the app or online portal.

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    Daz_S
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    • Daz_S
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    • Answer
    • November 27, 2024

    Hi there ​@Paulw1107 

    The quickest way is going to be by popping down to your local Currys and ask them for one. You then activate it via the app or online portal.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Paulw1107
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    • Paulw1107
      Paulw1107
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    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2296 replies
    • November 27, 2024

    Hi ​@Paulw1107 

     

    Thanks for getting in touch. 

     

    We can arrange a free replacement SIM card for you using any one of the below methods:

    - Sent via DPD (1-2 working days, signature/delivery photo required)

    - Visit any Currys store

    - eSIM sent via Email (Please ensure your device is eSIM compatible before requesting this)

     

    If you would like to order a physical or eSIM, please reach out to our Live Chat here. 

     

    Thanks, 

     

    Nat 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    New
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    I HAVE JUST JOINED iD.  AM I GETTING A PHYSICAL SIM SENT TO ME?

    Daz_S
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    • Daz_S
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    • January 3, 2025

    YES THEY SHOULD BE SENDING YOU A PHYSICAL SIM CARD TO YOUR BILLING ADDRESS.

    OR DID YOU ASK FOR AN eSIM? IF YOU DID THEN THIS WILL BE EMAILED TO YOU.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2296 replies
    • January 6, 2025

    Hi ​@Margaret Brennan 

     

    Thanks for getting in touch. 

     

    As ​@Daz_S has explained, a physical SIM will be sent to you. 

    If you have requested an eSIM, this will be sent via email so please check your junk/spam folders. 

     

    Please get in touch if you require any further assistance. 

     

    Thanks, 

     

    Nat 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Daz_S
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    • Daz_S
      Daz_S
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    New
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    Thank you.

    Daz_S
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    • Daz_S
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