Skip to main content
Solved

imessage and Facetime activation error

  • February 9, 2025
  • 3 replies
  • 137 views
Q
New
 Contributor
Forum|alt.badge.img

Moved physical SIM to new iPhone 16, completed transfer, issue with iMessage and FaceTime activation error. Have tried all of the help posted here and via Apple, none of which has resolved the problem. When I joined ID mobile I ported my number in about 18 months ago. Funnily enough for a short period of time the mobile number offered on iMessage and FaceTime was that pre ported number. I believe the issue is with the sim yet I cannot get past all the automation to actually speak with a real human being to check. I am losing the will to live. Any suggestions please on best route to contact ID mobile as I’ve exhausted all of the. Upgrade to latest iOS, sign out of Apple account, deselect the iMessage and FaceTime account, force a hard restart, check the mobile number is correct, ensure the time is correct ……….. and the rest. 

Best answer by Quarter

Hi Nat, 

thank you for coming back, for info the error message was iMessage activation error, I had to go to curry’s to get a new replacement SIM and that was activated with my number and after 36 hrs it started working correctly. 
 

Lucky for me it has been resolved but it did take some persuasive asks of the chat team to do this having tired multiple times the long list of actions needed to help resolve on my own. 
 

Thank you 

Q

View original

    3 replies

    N
    iD Mobile Employee
    Forum|alt.badge.img+21
    • Natalie W
    • iD Mobile Employee
    • 2333 replies
    • February 11, 2025

    Hello ​@Quarter 

     

    Thank you for getting in touch. 

     

    We are very sorry to hear you are experiencing an issue with iMessage and Facetime. 

    Can you please provide the error message you receive? 

     

    Thanks, 

     

    Nat 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Q
    New
 Contributor
    Forum|alt.badge.img
    • Quarter
    • Author
    • New
 Contributor
    • 1 reply
    • Answer
    • February 11, 2025

    Hi Nat, 

    thank you for coming back, for info the error message was iMessage activation error, I had to go to curry’s to get a new replacement SIM and that was activated with my number and after 36 hrs it started working correctly. 
     

    Lucky for me it has been resolved but it did take some persuasive asks of the chat team to do this having tired multiple times the long list of actions needed to help resolve on my own. 
     

    Thank you 

    Q

    N
    iD Mobile Employee
    Forum|alt.badge.img+21
    • Natalie W
    • iD Mobile Employee
    • 2333 replies
    • February 15, 2025

    Thank you for getting back to us ​@Quarter 

     

    We are happy to hear the issue has now been resolved and apologise for any delays or inconvenience caused. 

     

    Please get in touch if you require any assistance in the future. 

     

    Thanks, 

     

    Nat 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Q
    1 person likes this
    • Q
      Quarter

    Reply


    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perks banner
    Terms & ConditionsAccessibility statement