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Question

incominy calls going to voicemail


  • New
 Contributor
  • 4 replies

All calls are going to voicemail on IPhone SE. Checked do not disturb settings and call forwarding - all off. Help please!! 

9 replies

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  • iD Mobile Employee
  • 1854 replies
  • February 5, 2025

Hello ​@AJH44 

 

Thank you for getting in touch. 

 

We are sorry to hear all calls are going to voicemail. 

Can you please confirm if you are showing as having signal at the time of the calls?

Are texts and data working okay?

 

Thanks, 

 

Nat 


  • Author
  • New
 Contributor
  • 4 replies
  • February 6, 2025

Yes texts and data ok. 
 

Andy


  • Author
  • New
 Contributor
  • 4 replies
  • February 6, 2025

Set phone to FaceTime seems to have solved issue but is there something else in settings I need to change to enable ‘phone’ setting? 


Daz_S
Gold Contributor
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  • Gold Contributor
  • 1628 replies
  • February 6, 2025

Out of interest Andy is your iPhone SE a 1st gen (2016) or a 2nd gen (2020)?

 

The reason for asking is because this recently modified iD phone compatibility list now states only the iPhone SE 2022 (3rd gen) is compatible. I’m merely relaying what that list states

 


  • Author
  • New
 Contributor
  • 4 replies
  • February 6, 2025

My mistake it’s the XR !

 


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12031 replies
  • February 6, 2025
AJH44 wrote:

My mistake it’s the XR !

 

Assuming your iPhone XR device is running iOS 18, have you checked the number shown in Settings > Apps > Phone, ​@AJH44?

 


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  • iD Mobile Employee
  • 1854 replies
  • February 7, 2025

Thank you ​@AJH44 

 

Could you please check your number in the settings as suggested by ​@andewhite ?

The number will need to begin with +44 and not a 0 if possible. 

 

Thanks, 

 

Nat


  • Author
  • New
 Contributor
  • 4 replies
  • February 7, 2025

Hi. Yes it starts 44 …. Thanks A


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  • iD Mobile Employee
  • 1854 replies
  • February 11, 2025

Thank you. 

 

Are you able to pop your SIM in to another handset to test if calls are received?

This will help identify if it is a SIM or handset issue. 

 

Thanks

 

Nat