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invalid number

  • August 26, 2024
  • 3 replies
  • 157 views

I recently switched to ID mobile from Lebara. I kept my old number and transferred it onto ID mobile and the SIM works but people cannot call me as when they do it says the number is invalid. I’ve received texts from Lebara and ID mobile saying my old number has been switched over to ID mobile successfully and i can use data and call others. My only issue is people cannot call me as it keeps saying invalid number whenever they try to call me.

Can anyone pls help me resolve this issue?

Best answer by Matthew T

Hey @BOSS_EBZ69,

See if the steps in this guide help:

Thanks.

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3 replies

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8225 replies
  • August 29, 2024

Hi @BOSS_EBZ69 

 

Sorry to hear this, is this all numbers that call you?

 

Are you able to call them?

 

Are you on an iPhone?

 

Tom


  • Author
  • New
 Contributor
  • 1 reply
  • August 29, 2024
Tom wrote:

Hi @BOSS_EBZ69 

 

Sorry to hear this, is this all numbers that call you?

 

Are you able to call them?

 

Are you on an iPhone?

 

Tom

Tom wrote:

Hi @BOSS_EBZ69 

 

Sorry to hear this, is this all numbers that call you?

 

Are you able to call them?

 

Are you on an iPhone?

 

Tom

Hi Tom, only spam calls come through, but none of my friends, family or employers can call me. When they try to call me it says invalid number on their phone. I can ring other people only problem is they cannot call me.


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1861 replies
  • Answer
  • September 2, 2024

Hey @BOSS_EBZ69,

See if the steps in this guide help:

Thanks.