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iphone imessage activation unsuccessful


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andewhite
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  • 11680 replies
  • January 9, 2024

Settings > General > Date & Time - is the Time Zone “London”?

Settings > General > Language & Region - is this set to “United Kingdom”?


WelshPaul
Platinum 
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  • Platinum 
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  • 2452 replies
  • January 9, 2024

If you still have no luck try a forced restart of the device. Some have reported this resolved the issue for them.

https://support.apple.com/en-gb/guide/iphone/iph8903c3ee6/ios


Dafydd Powell
Active Contributor
  • Active Contributor
  • 6 replies
  • January 9, 2024

Hi, yes I’ve tried all of that but still no luck.


WelshPaul
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  • 2452 replies
  • January 9, 2024

Ok, don’t think there is much more you can do other than to try a replacement SIM card. Have you done that?


Dafydd Powell
Active Contributor
  • Active Contributor
  • 6 replies
  • January 9, 2024

No,but when I went to Curry’s on the weekend they weren’t keen to try that. I could ask them again on the weekend. 
Thanks for your suggestions. 

The only options I guess are to wait and see if it fixes itself like it has for others. 
 


WelshPaul
Platinum 
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  • Platinum 
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  • 2452 replies
  • January 9, 2024

Try removing the SIM and powering down the phone. Then, power it up without the SIM installed and once booted fully insert the SIM. If you still have no joy then go pick up a replacement SIM and give that a go. It worked for others on here! 🤞


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7639 replies
  • January 10, 2024

Hi @Jamie Clarke 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7639 replies
  • January 10, 2024

Hi @Dafydd Powell 

 

Our international setting would be on by default, unless this has been changed by the user in the iD Mobile app/website.

 

Tom


Still having issues, customer service is shocking. Had text stating issue resolved - IT IS NOT FIXED!

Still have outstanding complaint and techniocal tickets open. Trying ti get through to the complaints dept by phone I have atempted 4 times now and each time on hold for over 30 mins without getting to speak with anyone - sadly if they don’t resolve very quickly I will be cancelling my DD and going else where. The whole experience changing supllier to ID has been taxing and challenging, should be a seemless experience porting a number to a new supplier - clearly they have some issues. I know its a SIM issue as everything was fine with my previous supplier!


andewhite
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  • 11680 replies
  • January 11, 2024
Jamie Clarke wrote:

Still having issues, customer service is shocking. Had text stating issue resolved - IT IS NOT FIXED!

Still have outstanding complaint and technical tickets open. Trying ti get through to the complaints dept by phone I have attempted 4 times now and each time on hold for over 30 mins without getting to speak with anyone - sadly if they don’t resolve very quickly I will be cancelling my DD and going elsewhere. The whole experience changing supplier to ID has been taxing and challenging, should be a seamless experience porting a number to a new supplier - clearly they have some issues. I know its a SIM issue as everything was fine with my previous supplier!

Should you decide to end your iD experience @Jamie Clarke, I’d recommend returning your order in the cooling off period. 

Cancelling the DD doesn’t cancel the iD contract, it merely ends the payment method linked to the iD account, which could result in your iD account falling into arrears. 

If you’ve got a 30-day rolling SIM only contract, then leaving is easy - just get a PAC from iD and choose a new service provider.

 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7639 replies
  • January 12, 2024

Hi @Jamie Clarke 

 

I see we’ve PM’d you about this however as you aren’t the account holder we can’t pass security.

 

Please have the account holder contact us themselves so we can take a look with them.

 

Tom


lornatao
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  • 2 replies
  • January 15, 2024
andewhite wrote:

The following steps might fix this issue @Joe Barlow:

  1. Sign-out from Apple ID on your iPhone.
  2. Shutdown / turn OFF your iPhone.
  3. With a browser, sign-in with your Apple ID at https://appleid.apple.com.
  4. Remove your iPhone device from your Apple ID account and sign-out.
  5. Sign-in at https://www.icloud.com and check your iPhone device is not listed.
  6. Turn ON your iPhone, sign-in using your Apple ID (on your iPhone) and re-check all the Settings.

Otherwise, you might need a replacement iD SIM card @Joe Barlow, which some forum members have found resolves problems activating iMessage and FaceTime, after porting to iD.

 

 

 

Thank you@andewhite this was so very helpful. I have been trying all week to sort out this exact issue on my iphone, during the infrequent short moments that i had time to address the issue; admittedly i hadn’t tried very hard. I followed your @andewhite instructions above to the letter; voila sorted !  Very grateful.


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7745 replies
  • January 16, 2024

Hi @lornatao,

I’m glad to hear that @andewhite managed to get this resolved for you.

@andewhite hopefully this can help other users, thanks for sharing it.

 

Kash