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iphone wont charge

  • October 23, 2024
  • 3 replies
  • 45 views

  • Community Member

The new iPhone I got 11 months ago will no longer charge? Can someone please contact me 

Best answer by andewhite

GavB wrote:

The new iPhone I got 11 months ago will no longer charge? Can someone please contact me 

Your new iPhone should still be covered by its Apple warranty - contact Apple support asap, @GavB

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Geluk
Silver Contributor
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  • Silver Contributor
  • 443 replies
  • October 23, 2024

Won’t happen; you need to engage with them on CHAT/ or Direct Message them on social media.


andewhite
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  • Answer
  • October 23, 2024
GavB wrote:

The new iPhone I got 11 months ago will no longer charge? Can someone please contact me 

Your new iPhone should still be covered by its Apple warranty - contact Apple support asap, @GavB


Forum|alt.badge.img+21
  • iD Mobile Employee
  • 2119 replies
  • October 24, 2024

Hello @GavB 

 

Welcome and thanks for posting on the community. 

 

We are very sorry to hear your iPhone is not charging. We would recommend try with a different cable and plug to rules those out as the potential causes. 

Please also ensure your charging port is free of dust/debris. 

 

Information on the repairs process can be found here

 

Please let us know if you have any questions. 

 

Thanks, 

 

Nat