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just joined id and my number hasnt switched to sim yet also cant create an ccount on the app

  • December 28, 2023
  • 4 replies
  • 116 views

Emma Kearney
Community Member

Hi I took out a new contract with ID and In currys they got my pac code to swap my number over, it's not happened yet and wondered when it would. Also I'm trying to set up an account on the app and it isn't sending a code so I can do it

 

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4 replies

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8225 replies
  • December 30, 2023

Hi @Emma Kearney 

 

The team in store should've let you know when the number transfer was set to happen, given the festive period, there may be a delay with it however, we'd recommend the following link.

 

https://community.idmobile.co.uk/switching-to-id-mobile-132/switching-over-christmas-and-new-year-57323

 

When registering before the number transfer has completed, you'll need to use the number we've given, if it isn't giving a code even when using this, please let us know so we can get in touch.

 

Tom


Joan Cronshaw
New
 Contributor
  • New
 Contributor
  • 2 replies
  • May 27, 2024

It's sends the code to the wrong number, therefore I can't access it?


Joan Cronshaw
New
 Contributor
  • New
 Contributor
  • 2 replies
  • May 27, 2024

Is there anywhere I can get assistance with setting it up?


Lauren
iD Mobile Employee
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  • iD Mobile Employee
  • 479 replies
  • May 31, 2024

Hi @Joan Cronshaw,

Is it the iD app/account you’re trying to set up? If so, we’d recommend waiting until your number has transferred over to iD to register.

-Lauren