Paying £50 a month but can’t make or receive phone calls no its nothing to do with the phone it’s your network
I just need to seek some legal advise I suppose to see how you rip money off
Solved
lost for wods
Best answer by Decembersangel72
OK
4G is the ‘label’ for the network but (Vo)LTE is the ‘actual’ type of network used
e.g. ‘Vehicle’ is a label for a car BUT, as an example, ‘Ford Focus’ is the actual type of car!
As I replied to another post for the same query you posted…..
Can you still send/receive text messages and use your data? As these will still connnect and you will be able to use them even without VoLTE being connected. If they don’t then it is another problem other than the connection to the Vo(LTE) network and this determine the help you need.
Have you checked to see that VoLTE is enable on your phone?
https://mobilevikings.be/en/setup/apple-iphone-16-pro/device/activate-volte/p5_d27247_t17927?srsltid=AfmBOopS_Gbf-3UNXLV6BY3J_AqW7Gy0sUOabPjincFwoeNJFNKXvIvM
As your phone is supported for use on the VoLTE (4G) iD Mobile network then everything should work.
You could also try requesting a replacement SIM as this could be the problem.
Please be aware that your account will be put on hold (you will be unable to use that number) until the new SIM has been activated.
There are a few different ways to get a replacement SIM. Here’s everything you need to know:
How do I get a replacement SIM?
If your SIM card doesn't fit your phone, or it's been lost or stolen, you’ll need a replacement. To get a replacement SIM card, you can:
- Visit any Currys store.
Find your nearest store and head to the ‘Mobile’ section. One of our helpful Tech Experts will issue you a replacement SIM card.
- Chat to us.
Our Live Chat team are able to issue you a replacement SIM card, which will be sent in the post to the account holder’s address.
Once you receive your replacement SIM card, you’ll need to activate it. Check out the steps in the article below:
If you feel that the information that we give is ‘laughable’ and you can do nothing but mock it then please feel free to do your own research to find the answer and not post here.
We are customers, just the same as yourself, and are just trying to help with the knowledge we have but if you can do better…….
+11Paying £50 a month but can’t make or receive phone calls no its nothing to do with the phone it’s your network
I just need to seek some legal advise I suppose to see how you rip money off
Evening to you
Have you also checked network coverage and network status for you postal area to see if your covered or if there are any known issues reported?
Joe
+16Hi
Have you checked the coverage for your area? Has the 3G signal been turned off in your area recently?
https://www.idmobile.co.uk/help-and-advice/coverage
Is your handset on the approved list?
https://www.idmobile.co.uk/help-and-advice/approved-handsets
What phone do you have?
Do you VoLTE enabled on your phone? You need to connect to LTE (AKA VoLTE - Voice over LTE) to make/receive calls. 4G is only a label given to the 4th Generation network but LTE is the type of connection used.
Can you still send/receive texts and use your data? If so, this points to the fact that VoLTE (LTE)/4G Calling is not enable on your phone.
Let us know if we can help you further x
So this phone is sold by you along with the package and now have to check whether it is on approved list good one you guys are a joke selling the phone the very latest model and the package locked by your network and now am supposed to check whether the handset is approved
yoi making me laugh none of this is required with other network and also such technical issues is not something I want
I’m sorry I don’t understand this sounds like blah blah blah
Do you VoLTE enabled on your phone? You need to connect to LTE (AKA VoLTE - Voice over LTE) to make/receive calls. 4G is only a label given to the 4th Generation network but LTE is the type of connection used.
Can you still send/receive texts and use your data? If so, this points to the fact that VoLTE (LTE)/4G Calling is not enable on your phone.
Have checked the coverage its all excellent except your service and trying to tell a customer all the technical jargon you guys are hilarious
volte enabled? Hahaha I need to connect to LtE hahah
I am just stopping my direct debit before you scam me more and when stop the coverage or send me your contract I signed that I m supposed to pay the balance of my contract I’m gona sue you
+24Morning
- To confirm: Which Make & Model phone do you have?
- Are you new to iD Mobile and haven’t been able to make calls since you joined, or have you been with us for a while and suddenly can’t make calls?
I’d advise following the troubleshooting steps in this article:
Thanks.
+26Have checked the coverage its all excellent except your service and trying to tell a customer all the technical jargon you guys are hilarious
volte enabled? Hahaha I need to connect to LtE hahah
I am just stopping my direct debit before you scam me more and when stop the coverage or send me your contract I signed that I m supposed to pay the balance of my contract I’m gona sue you
Just to say, stopping the direct debit won’t end your iD contract,
if you want to end your contract with iD Mobile, you’ll need to give iD 30-days notice of cancellation.
These community articles might help, and good luck with any legal action.
+16OK
4G is the ‘label’ for the network but (Vo)LTE is the ‘actual’ type of network used
e.g. ‘Vehicle’ is a label for a car BUT, as an example, ‘Ford Focus’ is the actual type of car!
As I replied to another post for the same query you posted…..
Can you still send/receive text messages and use your data? As these will still connnect and you will be able to use them even without VoLTE being connected. If they don’t then it is another problem other than the connection to the Vo(LTE) network and this determine the help you need.
Have you checked to see that VoLTE is enable on your phone?
https://mobilevikings.be/en/setup/apple-iphone-16-pro/device/activate-volte/p5_d27247_t17927?srsltid=AfmBOopS_Gbf-3UNXLV6BY3J_AqW7Gy0sUOabPjincFwoeNJFNKXvIvM
As your phone is supported for use on the VoLTE (4G) iD Mobile network then everything should work.
You could also try requesting a replacement SIM as this could be the problem.
Please be aware that your account will be put on hold (you will be unable to use that number) until the new SIM has been activated.
There are a few different ways to get a replacement SIM. Here’s everything you need to know:
How do I get a replacement SIM?
If your SIM card doesn't fit your phone, or it's been lost or stolen, you’ll need a replacement. To get a replacement SIM card, you can:
- Visit any Currys store.
Find your nearest store and head to the ‘Mobile’ section. One of our helpful Tech Experts will issue you a replacement SIM card.
- Chat to us.
Our Live Chat team are able to issue you a replacement SIM card, which will be sent in the post to the account holder’s address.
Once you receive your replacement SIM card, you’ll need to activate it. Check out the steps in the article below:
If you feel that the information that we give is ‘laughable’ and you can do nothing but mock it then please feel free to do your own research to find the answer and not post here.
We are customers, just the same as yourself, and are just trying to help with the knowledge we have but if you can do better…….
Hi
Hope you are well.
If you still require assistance, please can you get back to us with the requested information from
Thanks,
Natalie
Hello don’t bs your customers anymore this is not the first phone most of us are using and only with ID we have this issue
Don’t take your customers as idiots for gods sake
I don’t want to send any more information what information you need from me more so that ID can continue to con me further
last resort send what ever new e sim and I can activate once and when I receive that if I do let’s see
there is no one who has the decency to call your customers after ripping off £50 every month and can’t make the basic feature of a mobile which is making and receiving calls
trying to talk all the stupid jargon and technology don’t ridicule people and rip money off
I hope all these customers whom you are conning can gather to sue you
what a show can you believe how much issues you are causing I have missed important interview calls can’t make a call to a work place to inform for an emergency my children school cannot call me for an emergency you are putting lives at danger
please do not establish a business like this
- ANSWER
-
5 days ago
OK
thanks for your dumbing explanation
surely you would nt know decency
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