Skip to main content
Solved

Moving from physical to esim

F
New
 Contributor
  • Fsh
  • New
 Contributor
  • 1 reply

I’ve just upgraded to a new eSIM after having a physical sim for a number of years. How do I port my old number over and cancel the old physical sim?  I have an Samsung S21 Ultra. 

Best answer by Tyler C

Hey there ​@Fsh, as kindly advised by ​@MZone, the only way to transfer your number would be via a triangle port, where you transfer your number from your current/old contract to a PAYG contract on another network, then back to us via PAC code to your new plan.

 

You cannot transfer your number directly from one iD Mobile plan to another I’m afraid.

 

Thanks,

Tyler

View original

    4 replies

    MZone
    Platinum 
Contributor
    Forum|alt.badge.img+22
    • MZone
    • Platinum 
Contributor
    • 1213 replies
    • March 21, 2025

    So you have an existing iD number on a physical SIM and you have taken out another iD number on an eSIM. Is that correct?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    F
    New
 Contributor
    • Fsh
    • Author
    • New
 Contributor
    • 1 reply
    • March 22, 2025

    Yes that is correct MZone

    MZone
    Platinum 
Contributor
    Forum|alt.badge.img+22
    • MZone
    • Platinum 
Contributor
    • 1213 replies
    • March 22, 2025

    You will need to get a PAC code for the number you want to keep and port it to another network PAYG. The day after the number ports your need to get another PAC code from the new network and then port back to iD. 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • 4599 replies
    • Answer
    • March 24, 2025

    Hey there ​@Fsh, as kindly advised by ​@MZone, the only way to transfer your number would be via a triangle port, where you transfer your number from your current/old contract to a PAYG contract on another network, then back to us via PAC code to your new plan.

     

    You cannot transfer your number directly from one iD Mobile plan to another I’m afraid.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply


    Perks banner
    Terms & ConditionsAccessibility statement