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My sim can't makes calls to some uk numbers

  • February 11, 2025
  • 4 replies
  • 44 views

My sim can't makes calls to some uk numbers 

Best answer by Decembersangel72

Hi ​@Mayowa 

Are you trying to call an ‘07’ number?

Some mobile network numbers were not covered by the ‘unlimited’ terms.

This is a link for information on ‘non-standard’ 07 numbers:-
https://media.secure-mobiles.com/idmobile/documents/non-standard-07-numbers-v2.pdf

(I can’t explain what is meant by any of the codes in the ‘BT Wholesale Category’ column as they’re not explained anywhere on the iD Mobile website. Definitely an oversight by iD and would be a great help to explain them.)

This is a link that shows the charges for these numbers:-
https://www.idmobile.co.uk/nonstandard07numbers
 

As these are ‘paid for’ numbers then you will need to increase the cap amount in your account so that these can be charged to you when called.

This is the link to help with changing the cap amount for your account

https://community.idmobile.co.uk/controls%2Dlimits%2D192/how%2Ddo%2Di%2Dset%2Dor%2Dchange%2Dmy%2Dbill%2Dcap%2D44440

Here is the information with regards to call charges:-
https://www.idmobile.co.uk/help-and-advice/call-charges

 

Hope this helps x

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4 replies

Forum|alt.badge.img+17
  • iD Mobile Employee
  • 1854 replies
  • February 15, 2025

Hello ​@Mayowa 

 

Thank you for getting in touch. 

 

We are sorry to hear you are unable to call some UK numbers. 

Can you please confirm if these are mobile, landline or business numbers please? 

 

Also, what is the make/model of your handset?

 

Thanks, 

 

Nat 


Decembersangel72
Silver Contributor
  • Silver Contributor
  • 230 replies
  • Answer
  • February 16, 2025

Hi ​@Mayowa 

Are you trying to call an ‘07’ number?

Some mobile network numbers were not covered by the ‘unlimited’ terms.

This is a link for information on ‘non-standard’ 07 numbers:-
https://media.secure-mobiles.com/idmobile/documents/non-standard-07-numbers-v2.pdf

(I can’t explain what is meant by any of the codes in the ‘BT Wholesale Category’ column as they’re not explained anywhere on the iD Mobile website. Definitely an oversight by iD and would be a great help to explain them.)

This is a link that shows the charges for these numbers:-
https://www.idmobile.co.uk/nonstandard07numbers
 

As these are ‘paid for’ numbers then you will need to increase the cap amount in your account so that these can be charged to you when called.

This is the link to help with changing the cap amount for your account

https://community.idmobile.co.uk/controls%2Dlimits%2D192/how%2Ddo%2Di%2Dset%2Dor%2Dchange%2Dmy%2Dbill%2Dcap%2D44440

Here is the information with regards to call charges:-
https://www.idmobile.co.uk/help-and-advice/call-charges

 

Hope this helps x


Forum|alt.badge.img+17
  • iD Mobile Employee
  • 1854 replies
  • February 16, 2025

Thank you for your assistance with this ​@Decembersangel72 

 

Nat 


Decembersangel72
Silver Contributor

So glad the information helped ​@Natalie W 👍🏻
x x