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Laura Watson
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 Contributor

I have had a sim only contract with ID for a number of years.  I have just upgraded my phone to a 2 year contract still with ID but it is not allowing me to present a PAC code to retain my number.  How can I keep my number on the new contract?

thanks 

Best answer by andewhite

Unfortunately ​@Laura Watson, a PAC can only be used to switch a mobile number between different service providers.

You cannot transfer a number from one iD account, to another iD account.

There are two options:

  • Switch the number you want to keep to another service provider, and then switch it back to the iD contract you want to keep. It’s a faff and will take several days or more to complete.
  • End your new iD contract in the cooling off period, and upgrade your SIM only plan instead.

This community article about upgrading might help.

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    andewhite
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    • andewhite
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    • January 6, 2025

    Unfortunately ​@Laura Watson, a PAC can only be used to switch a mobile number between different service providers.

    You cannot transfer a number from one iD account, to another iD account.

    There are two options:

    • Switch the number you want to keep to another service provider, and then switch it back to the iD contract you want to keep. It’s a faff and will take several days or more to complete.
    • End your new iD contract in the cooling off period, and upgrade your SIM only plan instead.

    This community article about upgrading might help.

    Forum member (non-iD).
    Tom
    iD Mobile Employee
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    • Tom
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    • 8484 replies
    • January 7, 2025

    Hi ​@Laura Watson 

     

    As ​@andewhite suggests, you wouldn’t be able to move a number from iD Mobile to iD Mobile directly.

     

    If you’re already with iD Mobile and want to retain a number, we’d recommend processing an upgrade, not a new line.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Laura Watson
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    • Laura Watson
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    • 1 reply
    • January 7, 2025

    Thanks both.  The offers for upgrades unfortunately were more expensive which is disappointing so I will just endure a little hassle moving the number around instead. 

    Tyler C
    1 person likes this
    • Tyler C
      Tyler C
    andewhite
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    • andewhite
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    • January 7, 2025

    Okay ​@Laura Watson, I’d recommend making sure the number you want to keep works properly with your short-term/temporary service provider, before getting a PAC to switch back to your ‘new’ iD account. 

    🍀

    Forum member (non-iD).

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