I have had a sim only contract with ID for a number of years. I have just upgraded my phone to a 2 year contract still with ID but it is not allowing me to present a PAC code to retain my number. How can I keep my number on the new contract?
thanks
Solved
new contract
Best answer by andewhite
Unfortunately
You cannot transfer a number from one iD account, to another iD account.
There are two options:
- Switch the number you want to keep to another service provider, and then switch it back to the iD contract you want to keep. It’s a faff and will take several days or more to complete.
- End your new iD contract in the cooling off period, and upgrade your SIM only plan instead.
This community article about upgrading might help.
+26Unfortunately
You cannot transfer a number from one iD account, to another iD account.
There are two options:
- Switch the number you want to keep to another service provider, and then switch it back to the iD contract you want to keep. It’s a faff and will take several days or more to complete.
- End your new iD contract in the cooling off period, and upgrade your SIM only plan instead.
This community article about upgrading might help.
+25Hi
As
If you’re already with iD Mobile and want to retain a number, we’d recommend processing an upgrade, not a new line.
Tom
Thanks both. The offers for upgrades unfortunately were more expensive which is disappointing so I will just endure a little hassle moving the number around instead.
1 person likes this
+26Okay
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