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Question

new ID plan

  • September 9, 2025
  • 1 reply
  • 42 views
O
Community Member

Hello All,

Im currently with id mobile on sim only plan and Im considering to upgrade however the same phone with id if I upgrade through carphone warehouse it works around £500 cheaper than upgrading through the id app. The question is here if i choose the carphone warehouse plan which is with ID mobile plan that is £500 cheaper than the same plan if i upgrade through the app, How do i get to keep my existing number that i have with ID on my existing plan to migrate to the new plan?

    1 reply

    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • September 11, 2025

    Hi ​@Omar Gamal , OK, you have a couple of options. As you are not able to port your number within the same network (i.e. port from iD to iD), only upgrade; you can port your current iD number from your current contract to a Pay As You Go SIM. You would then be able to port this back to a new iD contract. This is otherwise known as a triangular port. Or you can cancel your current contract and keep the new one with a new number. I hope this helps explain things, but if you have any further questions, please let us know. Thanks. 

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