I had a rolling 1 month iD contract, and decided to get a new phone with a 24 month iD contract.
I thought I would be able to switch my existing number to the new contract but was told this wasn’t directly possible and I would have to port out and back in.
I ported out on my 1 month sim, closing down that account. I then ported this number back to my new 24 month contract. The port was “successful” in so far as my new iD account now shows my number in the profile, however since the port I am not able to make or receive calls/data/text. The mobile connects to the network but all I get is 3G with no symbol to suggest data is being received…
I suspect this may be somehow linked to the port out and then back in, but its been 3 days and customer support have not yet been able to provide a resolution.
Any ideas?