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Question

No Phone or Sim delivered

  • February 7, 2025
  • 1 reply
  • 15 views
D
Community Member

My phone and Sim were not delivered by DPD.

my contract has now started and I have been left with no phone or sim!!

this is crazy. How do I get my new replacement phone?

Please help!! 
 

    1 reply

    N
    iD Mobile Employee
    Forum|alt.badge.img+17
    • Natalie W
    • iD Mobile Employee
    • 1854 replies
    • February 11, 2025

    Hello ​@Debs4543 

     

    Thank you for getting in touch. 

    We re very sorry to hear your phone and SIM have not been delivered. 

    Can you please let us know what the DPD tracking status shows? 

    If you have any issues accessing this please let us know. 

     

    Thanks, 

     

    Nat 

    Reply.


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